CCDF Receptionist - Bilingual Spanish - Firefly Children & Family Alliance

BUILD A CAREER THAT MEANS MORE

Few jobs offer the satisfaction and gratification that come from doing work that improves the lives of vulnerable children and families. That's where Firefly Children and Family Alliance stands out from the crowd. As one of our employees, you'll be able to directly make an impact on the lives of thousands of Indiana children, families, and adults.

Firefly Children & Family Alliance is interviewing for a Bilingual CCDF Receptionist in Indianapolis, IN. In this role, you will assist eligible families in applying for and maintaining childcare voucher assistance to allow families to work or attend school/training programs. This position will report to the CCDF Director of Administration.

You Will:

Data Management and Tracking (20%)

• Ensure paperwork drop off log is completed for each client
• Ensure all guests sign in upon entry to the building as well as for appointments

Provide Internal and External Customer Service (70%)

• Direct telephone inquiries to the correct parties
• Screen walk-in guests and notify proper staff
• Answer questions and provide information and documentation as necessary

General Clerical and Admin (10%)

• Photocopying, faxing, filing, emailing
• Support program staff as needed

You Have:

• High School Diploma or equivalent
• Must be at least 21 years old
• Experience with Microsoft Word, Excel, and Outlook
• Telephone experience in answering multiple incoming lines.
• Clerical experience.
• Knowledge of Computer and office equipment
• Acquire Knowledge of agencies programs.
• Ability to work with a team when applicable.
• Ability to respond appropriately to cultural differences among staff, clients and visitors.
• Fluency in at least two languages, including English.

At Firefly Children and Family Alliance, we are committed to advancing diversity, equity, and inclusion. Therefore, we encourage persons who represent the diverse identities and lived experiences of the clients and communities we serve to apply.

Equal Employment Opportunity:

Firefly Children & Family Alliance does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, and disability.

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