CDHP - Customer Care Representative - Spherion

Spherion Jacksonville is looking for a Customer Care Representative in the CDHP department for our client in Riverside. The Customer Care Representative is always responsible to maintain adequate phone coverage.

Responsibilities:
The primary responsibility of this position is to answer incoming calls to the customer service queue from participants, answering questions about their plans, and how it works, etc.

Working hours: 8:00 AM - 5:00 PM

Skills:
Customer focused
Strong verbal and written communication skills
Active listening skills
Strong ability to handle callers
Ability to troubleshoot
Strong ability to de-escalate calls
Time management skills
Attention to detail
Computer use competency
Ability to work independently with minimal oversight

Education:
High School

Experience:
1-4 years

Qualifications:
2+ years experience in customer service/call center


Please submit your resume today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).