COLLATERAL SPECIALIST - Spherion

Responsible for assigned duties within the Servicing division. The Collateral Specialist is responsible for ensuring the accuracy and completeness of collateral documentation and mailroom handling related to mortgage loans.

The collateral specialist must ensure the accurate and timely distribution of correspondence, documents, and packages, while adhering to established procedures and protocols.

This requires the review, analysis, and management of collateral documents and mailed servicing documents to mitigate risks and maintain compliance with regulatory requirements.

Responsibilities:
Conduct comprehensive reviews of collateral documentation to ensure accuracy and completeness.

Maintain the security, organization and indexing of the collateral room.

Perform quality control review, including initial document scanning, to ensure that all proper documents have been received.

Maintain organized and up-to-date collateral files, both physical and electronic, ensuring that all documents are properly indexed, recorded, and accessible for internal and external audits.

Identify and resolve potential risks and discrepancies in collateral documentation, such as missing or inconsistent information, and take appropriate actions to resolve issues in a timely manner.

Serve as a liaison between internal departments, external vendors, and customers regarding collateral-related inquiries, providing timely and accurate information as needed.

Receive, sort, and distribute incoming mail, including letters, packages, and other deliveries, to the appropriate departments or individuals within the organization.

Enter relevant information from incoming documents into the mortgage servicing software or database accurately and promptly, ensuring the completeness and integrity of the data.

Route mail and documents to the appropriate departments or personnel based on predetermined criteria, ensuring timely delivery.

Prepare outgoing mail, including letters, statements, invoices, and other documents, for postage and shipping using postage meters, mail sorting equipment, or courier services.

Maintain accurate records of incoming and outgoing mail, including tracking and logging packages, certified mail, return mail and other deliveries.

Assist with the maintenance and organization of the mailroom, including ensuring equipment functionality, and implementing best practices for mail handling and distribution.

Working hours: 8:00 AM - 5:00 PM

Skills:
Two+ years mortgage servicing experience is preferred.

Bachelors or relevant experience in the field.

Education:
Bachelors

Experience:
1-4 years

Qualifications:
Ability to build rapport quickly to convert inquiries into proper transfers to departments/agents for resolution.

Ability to multitask and effectively manage time.

Ability to communicate effectively ??? both in written and verbal form.

Desire to take personal responsibility to complete tasks and solve problems.

Excellent organizational skills and strong work ethic.

Ability to remain professional even under strenuous situations.

Intermediate in Microsoft Office programs (Word, Excel, PowerPoint)

Word processing (speed and accuracy)

MSP or FICS??? Mortgage Servicer a plus

Email

Internet software

Use typical office equipment (computers, fax, phones, copiers, scanners, projectors,etc)


Let's get to work!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).