CRM Data Analytics Manager - HCA Healthcare

Description

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) CRM Data Analytics Manager today with HCA Healthcare.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
  

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) CRM Data Analytics Manager. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary 

The Manager of Cyber Risk Management Data Analytics will oversee the Cyber Risk Management Data Analytics team. This team consists of data analysts responsible for supporting the Cyber Risk Management, Physical Security, Identity Engagement, Business Risk Solutions, and Fields Ops teams within Information Protection & Security. The data analytics team is responsible for consulting on, designing, building, and deploying advanced analytic models, dashboards, and reports. 

This role will require a strong understanding of data analytics methodologies, as well as excellent leadership and communication skills. The successful candidate will be responsible for developing and implementing data strategies, mentoring team members, and ensuring the delivery of high-quality data insights. This position also requires a candidate who can, with minimal guidance, analyze business requirements and processes, facilitate and lead meetings with key stakeholders within the organization, and provide industry expertise and knowledge. 

Major Responsibilities 

Quality 

• Help ensure metrics are identified within each work area that help demonstrate risk reduction 
• Ensure the team is involving all relevant stakeholders in major decisions; recognizing multiple agendas and making/communicating final decision in ways that foster maximum ownership and minimum resistance 
• Pioneer and deploy new applications in PowerBI to meet the needs of leadership across various departments 
• Partner with colleagues and customers to achieve meaningful discussions regarding data outputs and feedback on usage activities 
• Provide analytics support to other departments within IPS by performing data analysis and modeling that minimizes risk exposures 
• Provide ad hoc analytics on demand as needed 
• Evolve the workflow of data analytics team through automation and process improvement (e.g., deployments using a “sprint” methodology) 
• Collaborate with business stakeholders to understand their data needs 
• Translate business requirements into data-driven solutions 
• Oversee the execution of data analysis projects, ensuring timely and accurate delivery of results 
• Leverage advanced data analytics techniques, such as machine learning and statistical modeling, to uncover valuable insights 
• Develop and maintain dashboards and reports to communicate data-driven insights to stakeholders 
• Ensure the effective visualization of data to facilitate understanding and decision-making 

People

• Delegate responsibility and accountability for major work (including setting due dates and identifying key milestones) based on staff competency and interest 
• Establish mutual objectives, performance expectations, and targets for team members 
• Mentor team members, including developing and monitoring their personal development plans, and provide feedback via the annual performance review process 
• Promote a culture of collaboration, work/life balance, innovation, and open communication 
• Encourage new ways of thinking and problem solving 
• Create a team environment where members embrace change and adopt new practices 
• Stay engaged with team members through 1:1s, rounding, and performance review activities 
• Recruit, hire, and manage team of data analysts

Growth 

• Monitor developments in related industries and communicate on the potential impact on or applicability to the organization 
• Build rapport, credibility, and cohesion within IPS and with other stakeholders across the enterprise 
• Participate in educational opportunities to build and maintain team knowledge of evolving data analytics and related technology concepts 

Other Skills/Duties 

• Technical expertise in BI platforms (e.g., PowerBI), SQL, Power Platform, R, Python, etc. 
• Performs other duties as assigned •Mission Motivated – intent on making a positive difference in HCA’s primary mission – care and improvement of human life – through our work 
• Delegation: Delegate responsibility and accountability for major work and decision making, based on clear criteria of staff competency and interest 
• Developing People: Provide timely constructive feedback and coaching that facilitates improvement and builds self-esteem 
• Leading others/Motivating: Determine and direct agendas for others. Lead by collaboration and facilitating areas of responsibility. Demonstrate awareness of how to use other leadership styles •Performance Management: For own team members, establish mutual objectives and targets; develop and maintain system for team performance measurement and feedback 
• Ability to effectively manage multiple priorities in a fast-paced environment 
• Excellent written and verbal communication skills; interpersonal and collaborative skills; the ability to communicate privacy, security, and risk-related concepts to technical and nontechnical audiences; persuasive, encouraging, motivating, and inspiring; the ability to listen and understand 
• Exposure to strategy, management, and/or operations in a number of healthcare and/or business functional areas 
• Independent, yet collaborative; respected by peers and others 
• The ability to think and act: decisiveness, assertiveness, with the ability to achieve results quickly 
• High degree of initiative, dependability, and the ability to work with minimal supervision 
• A sense of responsibility and accountability – someone who takes ownership and initiative 
• Creative thinker, always looking for a “better way” to deliver value; not stopped or discouraged by adversity 
• Respect for diversity of experience, characteristics, viewpoints, and opinions 
• Adaptable and flexible, with the ability to handle ambiguity and sometimes changing priorities 
• Demonstrated ability to effectively lead teams with diverse interests and skills 
• Strong organizational and interpersonal skills •Ability to elicit cooperation from a wide variety of resources, including peers, IPS management, other business units, and company leadership 
• Ability to define, learn, understand, and apply new technologies, methods, and processes 
• Knowledge of HIPPA and other healthcare security and data protection regulations 
• Professional demeanor, appearance, and positive attitude 

Knowledge, Skills, Abilities, Behaviors: 

• Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients. Required 
• Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect. Required 
• Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and HCA. Required 
• Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA. Required 
• Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement. Required 
• Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results. Required 
• Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors. Required 
• Drive Execution and Financial Results: Ability to commit to the success and financial wellbeing of HCA by challenging others to excel and hold themselves and others accountable for achieving results. Required 

Education & Experience: 

• Bachelor's degree Required 
• Master's degree Preferred 
• 3+ years of experience in a leadership role Preferred 

Licenses, Certifications, & Training: 

• CISSP Preferred 
• HCISPP Preferred

We are comprised of affiliated hospitals, physician practices and other sites of care across the United States and United Kingdom. The Sarah Cannon Cancer Network is transforming cancer care through integrated services and cutting-edge technologies. Our physicians can develop leading oncology programs to advance science and patient care. Providing physician-led patient care offers our doctors access to a national network of experts. This is where multidisciplinary teams come together with a goal of delivering seamlessly coordinated, quality cancer care. Through a united network of globally recognized oncology specialists, we collaborate and share best practices. We address each aspect of the cancer journey, from screening and diagnosis through treatment and survivorship, to advance our shared mission: Above all else, we are committed to the care and improvement of human life.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our CRM Data Analytics Manager opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.