CRM Senior Support Specialist - Alta Equipment Group

Livonia, MI, USA Req #691

Wednesday, October 16, 2024

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team!

We provide our employees with the following tools and resources to be successful:

• Training
• Outstanding benefits package (BCBS PPO, Delta Dental and EyeMed Vision, plus much more!)
• 401(k) with match
• Competitive wages
• Company laptop
• Paid time off
• 10 paid holidays
• Hybrid position

Job Title: CRM Senior Support Specialist
Department: Marketing
Reports to: CRM System Administrator
Job Type: Full-Time (40 hours) / Hybrid Schedule
Salary Range: $55,000 - $65,000 based on experience

Position Overview:
The CRM Senior Support Specialist will be an integral part of the Marketing Department at Alta Company Group.

Job Summary:
Alta is seeking an experienced CRM System Senior Specialist with a strong background in data management and analytics to drive operational improvements. This role involves handling large data sets, data cleaning, and providing key insights to CRM users, surpassing the responsibilities of an entry-level CRM System Specialist. The Senior Specialist will support day-to-day operations within the CRM, focusing on troubleshooting, user support, integrations, workflows, and advanced customizations. This individual will work closely with the CRM System Administrator, offering strategic guidance to enhance CRM processes and improve customer relationship strategies. Additionally, they may lead CRM-related projects and initiatives.

Qualifications:

• Bachelor's degree in business, Marketing, Computer Science, or a related field (relevant certifications may be considered as a substitute).
• At least 2-4 years of experience working with Microsoft Dynamics CRM (On-Premises experience is a plus).
• Minimum of 2-4 years of experience in database management, problem-solving, and data analysis.
• Experience with ticketing systems (Freshworks or similar preferred).
• Expertise in handling complex tasks, including advanced reporting, system integrations, custom coding, and high-level data analysis.
• Strong communication skills, both written and verbal.
• Proficiency in both technical and functional aspects of CRM systems.
• Ability to develop and deliver training materials.
• Demonstrated ability to work independently and collaboratively in a team environment.
• Excellent attention to detail, strong conflict resolution, time management, and decision-making skills.
• Positive team player with a high level of professionalism, integrity, and motivation.
• Proficient in Microsoft 365 applications (Word, Excel, Outlook, PowerPoint).
• Strong overall computer skills.

• Manage configurations, customizations, data migration, environment management, and user/group administration.
• Provide technical and functional support for Microsoft Dynamics 365 Sales in both production and non-production environments.
• Lead CRM onboarding for new employees and conduct ongoing training sessions for new and existing users.
• Learn, maintain, and manage CRM automated processes.
• Perform basic and advanced system configurations (e.g., adding fields, creating views, setting up workflows).
• Manage support tickets through the CRM Helpdesk ticketing system (Freshworks).
• Oversee complex customizations, system integrations (ERP, marketing platforms, etc.), and large-scale automation projects.
• Participate in design and architecture discussions with third-party vendors, gathering and documenting business processes and requirements.

About Alta:

Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a "Top Work Place USA", our employees across North America are committed to excellence. It's the Alta way.

So, let's start the conversation. Click the link to apply and begin the journey of a lifetime.

What We Look For:

At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one's profession through additional training and learning.

Other Opportunities at Alta:

Please visit our careers page at altg.jobs to view other openings that may be of interest to you!

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact recruiting@altg.com immediately!

Other details

• Pay Type Salary