CSR Call Access Center | UF Call Center | Days - UF Health

Overview:Delivers excellent customer service while providing information regarding services to patients, hospital, staff and community health care providers in ahigh volume call center environment. Performs intake triage, appointment scheduling and referral of patients to faculty physicians based on knowledge of administrative protocol and University of Florida physician specialties.Responsibilities:

Essential Functions

• Provide excellent customer service to patients, staff, and community health care providers while handling high volume incoming phone interchange on an automatic call distribution system.

• Act as patient advocate to facilitate problem resolution via telephone in a timely and courteous manner.

• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.

• Provide patients verbally and through confirmation letter, notification of all appointments to include location, provider, required ancillary services ,preparations and payment requirements.

• Verify insurance information. Verify benefits and insurance referral information.

• Intercede on the patient’s behalf as necessary to arrange for special services, i.e. interpreters for both the hearing impaired as well as those with language barriers, wheel chairs and other special transportation needs.

Qualifications:

Length of Experience        Type of Experience                                                  Required/Preferred

         2 years                              Data entry                                                                     required

         2 years                  Clerical/customer service -

                               ideally in a health care related industry                                       preferred

         1 year            Third party payors and computer experience for

                         inputting data and reviewing patient demographic material         preferred

         1 year                              Call center                                                                       preferred

 

Education Requirements    

 

Degree/Diploma Obtained                                                                                 Required/Preferred

High School Diploma or GED equivalent                                                                    required

 

UFJPI is an Equal Opportunity Employer and Drug Free Workplace