CSR/Office Assistant/Dispatch - Gethired

Company Overview: Join the Berkshire team—a locally renowned Heating and Air Conditioning company with a reputation for excellence and a supportive work culture. We’re expanding and looking for a dedicated, full-time CSR/Dispatcher to bring their skills and positivity to our growing team.

Position Summary: As a Dispatcher/Customer Service Representative, you’ll be the voice of Berkshire, handling incoming calls, booking emergency and routine service appointments, and assisting with office tasks to keep our operations running smoothly. If you’re organized, customer-focused, and able to thrive in a fast-paced environment, we encourage you to apply!

Responsibilities:

• Customer Interaction: Serve as the primary contact for customers by managing a multi-line phone system, answering inquiries, relaying messages, and confirming appointments.
• Dispatch Management: Coordinate and dispatch calls to field technicians, ensuring timely service response.
• Appointment Scheduling: Book service calls received through our website, ServiceTitan software, and email, keeping customer schedules organized and updated.
• Customer Service Excellence: Deliver friendly, attentive service to all customers, proactively updating them on appointments and parts status.
• Administrative Support: Assist with daily office tasks, including opening and closing responsibilities and database management.
• Payment Processing: Handle customer payments over the phone as necessary.

Skills & Qualifications:

• Proven experience in an administrative or office assistant role with strong data entry skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to multi-task and prioritize in a fast-paced environment
• Strong communication skills, both written and verbal
• Detail-oriented with a high degree of accuracy in data management
• Previous experience with ServiceTitan software is a plus but not required

Why Join Us? At Berkshire, we pride ourselves on our team-oriented culture, where everyone’s contribution is valued. You'll receive comprehensive training and have opportunities for professional growth. If you're dependable, organized, and passionate about providing top-notch customer service, we want to hear from you.

How to Apply: If you’re ready to make a difference with a company that values its team, send your resume and cover letter today. We look forward to meeting you!

ksmith@mvalleycorp.com