Cafe Supervisor -AUHCC - The Hotel at Auburn University
Auburn, AL
About the Job
Job Summary:
The Thrive Café Supervisor oversees the daily operations of the café, ensuring exceptional customer service, efficient workflow, and adherence to quality standards. They are responsible for managing a team, controlling inventory, and maintaining a clean and organized environment.
Supervisory Responsibilities:
- Assists with interviewing, training, and supervising team.
- Supervises outlet staff to maintain service standards.
Duties & Responsibilities:
- Oversee team and guests' experience following service standards.
- Monitors and ensures guest satisfaction with food and service.
- Maintains neat and clean cafe operations.
- Performs lateral service as needed for smooth operation.
- Assists in food preparation and coffee brewing.
- Educates team on coffee blends and brewing equipment.
- Learns and improves food and beverage quality.
- Provide customer service and maintain cafe setup.
- Conducts daily staff huddles and maintains communication.
- Ensures cleanliness, addresses guest complaints positively, and upholds food and beverage standards.
- Performs other duties as assigned.
Required Skills & Abilities:
- Strong leadership and communication skills.
- Ability to multitask and work in a fast-paced environment.
- Excellent customer service skills.
- Knowledge of food safety and sanitation guidelines.
- Basic math skills for inventory management.
Education & Experience:
- High school diploma or equivalent required; associate or bachelor's degree in hospitality management or related field is preferred.
- Previous experience in a supervisory role in a café or restaurant setting preferred.
- Previous experience in a coffee shop or a coffee roaster as a barista preferred.
Physical Requirements:
- Ability to stand for long periods.
- Ability to lift and carry items weighing up to 50 pounds.
- Ability to bend, stoop, and reach.
- Ability to work in a hot and noisy environment.
Source : The Hotel at Auburn University