Call Center Agent (Hybrid) - TEKsystems

CALL CENTER REPRESENTATIVE (HYBRID)

Contract-to-hire

Troy, MI

Benefits of Role:

• Upward mobility - promote from within culture
• Eligible for bonuses based on QA scores and hitting monthly metrics
• Hybrid Flexibility!
• Good benefits and events for their employees
• Great team culture!

Job Overview:

• Start Date: 11/3
• Pay: $17/hr
• Training schedule: 9:30-6:00PM for the first four weeks during training
• Schedule will be 10:30AM-7:00PM following completion of training (~8 weeks)
• Must not miss any time during this time.

Qualifications:

• At least 1 year of customer service experience (call center experience is preferred, but will consider retail candidates)
• Efficient in using a windows PC computer and navigating their software system (super easy to learn)
• Typing: at least 35 WPM
• Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)
•  *Internet connection* - will be required to train remote and work remote.
• Reliable transportation (Ideal commute less than 1hour)
• Must complete Typing + Computer Literacy test

Job Description:

• Will be handling about 50-80 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts.
• This person will be responsible for handling inbound calls pertaining to mortgage questions.
• Will receive questions from borrowers, insurance agents and financial institutions.
• When they are not taking calls on the mortgage line, they will be taking calls on the insurance lines.
• The candidates will be cross trained to handle all calls eventually.      
• The CSR must be able to multi-task between various systems to research and document the phone calls.
• The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.   
• Outbound calls are also often necessary.

If you meet the above requirements please apply!

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.