Call Center Agent - Ultimate Staffing Services

We are seeking a motivated experienced Call Center Agent to join our team located in Manchester, NH.

Job Description:

As a Call Center Agent, you will be the first point of contact for our customers. Your primary role will be to handle inbound and outbound calls, provide product/services information, resolve customer queries, and ensure customer satisfaction.

SCHEDULE: Tuesday-Saturday or Sunday - Thursday - 12PM-8PM

SALARY: $18/hourly

LOCATION: Manchester, NH (on-site)

WHAT YOU'LL DO:

• Answer incoming calls professionally and respond to customer inquiries or issues promptly.
• Provide information about products/services and recommend solutions to customer concerns.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, transactions, comments, and complaints.
• Follow communication procedures, guidelines, and policies.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Ensure customer satisfaction and provide professional customer support.

WHAT YOU'LL NEED:

• Proven customer support experience or experience as a call center representative.
• Strong phone handling skills and active listening.
• Familiarity with CRM systems and practices.
• All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.