Call Center / CiraConnect Supervisor (PTX2024-7639) - RealManage

RealManage is a national Inc. 5000 firm with clients and operations in 26 states from California to Florida and from Texas to Illinois that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#4 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

RealManage is rapidly growing and has numerous exciting opportunities for customer service professionals to join our Shared Services team in servicing community associations. You will have the opportunity to perform in a technology-driven environment using our internally developed world-class community management software. The customer service positions provide a unique opportunity to learn multiple facets of the business. Our large and growing Shared Services team provides opportunities for career advancement into other "back-office" and accounting support positions as well as "front-office" community management support positions. 

Our Customer Service Center operates from 7:30a - 7:00p M-F which allows for flexible work hours, and includes part-time schedules. RealManage provides a 2-week training program consisting of a week of classroom training and a week of on-the-floor training.

The CSR / CiraConnect Supervisor The Customer Service Representatives (CSR).

Primarily services inbound phone calls, emails and online chat requests to service community homeowners in answering account related questions, making payments and providing information about their community. In addition, the CSR services title / property closing agents, community vendors as well as interfacing with management company staff with community related business. The CSRs are expected to provide quality customer service, demonstrate a positive "can-do" attitude and effectively troubleshoot and resolve common issues.

• Assists in the training of the team.
• Ensures all company policies are followed
• Reinforces great level of custoomer service by all team members
• Oversees customer resolutions
• Assists supervisor with other work related tasks as needed

The qualifications for a Customer Service Supervisor include the following:

• Education equivalent to a 2 Year Associate’s Degree, or equivalent in related work experience.
• Excellent communication skills, both written and verbal
• Positive, customer friendly and helpful demeanor
• Previous experience assisting with customer billing and account issues a plus
• Previous experience providing basic technology help desk support a plus
• Bilingual language skills is a plus

Pay and Benefits:

$20.00   to $22.00, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 11 paid Holidays