Call Center - Customer Service Representative - Morrison Heating Cooling & Plumbing
Caseyville, IL 62232
About the Job
Call Center-Customer Service Representative – Morrison/Academy Air
Salary: $17 - $18/hr + potential weekly bonus'
Hours needed are: 10am-6:30pm Monday, Tues, Weds and Friday, Sat 9am-5:30pm. Off Thurs and Sunday.
Are you looking to jump in a dynamic, innovative and growing career opportunity. Academy Air offers you a small business feel, but a large business size, growth with stability. And if you're the kind of person who likes to assist customers by providing solutions, then Academy Air could be a perfect fit to grow your career. We're looking for Customer Service Professionals for our office.
Benefits:
At Academy Air, we pride ourselves in development and we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. Along with on-going training and unmatched rewards, like full benefits, and a 401k match, Academy Air seeks to provide a workplace where everyone can be their authentic self. Through Academy Air's competitive salary and benefits, you will feel valued daily.
· Medical, Prescription, Dental, Vision
· Disability & Term Life Insurance
· Matching 401k benefits
· On-going training & development, & growth opportunities
· Paid Holidays
· Paid Time Off (PTO)
Qualifications & Skills:
*
Previous experience (Must Have), customer service and call center experience
- Call Center experience 1+ years - Required
- Previous telemarketing/sales experience is a plus!
- Weekend availability
- Proficiency with computers, especially software applications including, MS Word, email and CMS is a plus
- Engage in active listening, confirm or clarify information, and manage and provide solutions
- Exceptional interpersonal and rapport building skills
- Strong written and verbal communication
- Strong time management, organizational skills, and decision-making skills
- Detail oriented, consistent, adaptable, and accountable
- Proficiency in problem analysis and problem solving
- Ability to multitask
- Strong attendance
- Build lasting relationships with customers and other call center team members
What you will do:
- Call customers from prior day for quality check
- Call maintenance customers and schedule visits
- Call on customer list to offer promotions
- Follow up on reviews positive and negative
- General inbound customer service
What you bring:
- Previous customer service experience
- Strong attention to details
- Conscientious, team player
- Honesty integrity, quality craftsmanship and a good attitude
- Clear background check and drug screen
Qualifications:
Who WE Are:
We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck!
If this sounds like something you would like to join for a long-term career move, apply today!
