Call Center MA - Bilingual - Advanced Urology
Lawrenceville, GA 30043
About the Job
Dr. Jitesh Patel started Advanced with one goal in mind – to do the right thing. We aim to continue that mission here every day. We know that our employees are what makes the difference in the care of our patients – and we always put our employees and our patients first.
Come work with a purpose and with colleagues who care about you. Grow to your full potential and enjoy the reward of providing compassionate and personalized healthcare.
What we offer:
- A great place to work!
- Dedicated to work life balance
- Great hours Monday-Friday (NO nights, NO weekends, NO holidays)
- Paid time off that increases with tenure
- Committed to growth and development:
- Education programs that include tuition, certification and license reimbursement
- Cross training programs for OR RNs and Medical Assistants
- Passionate about our employees:
- Employee appreciation and years of service programs
- Health, dental, vision, life, disability and 401(k)
- 8 weeks paid maternity/new mother’s leave program
- All over Metro Atlanta! With 15 locations in metro Atlanta, we are sure to have something close to home
Dr. Jitesh Patel started Advanced with one goal in mind – to do the right thing. We aim to continue that mission here every day. We know that our employees are what makes the difference in the care of our patients – and we always put our employees and our patients first.
Come work with a purpose and with colleagues who care about you. Grow to your full potential and enjoy the reward of providing compassionate and personalized healthcare.
What we offer:
- A great place to work!
- Dedicated to work life balance
- Great hours Monday-Friday (NO nights, NO weekends, NO holidays)
- Paid time off that increases with tenure
- Committed to growth and development:
- Education programs that include tuition, certification and license reimbursement
- Cross training programs for OR RNs and Medical Assistants
- Passionate about our employees:
- Employee appreciation and years of service programs
- Health, dental, vision, life, disability and 401(k)
- 8 weeks paid maternity/new mother’s leave program
- All over Metro Atlanta! With 15 locations in metro Atlanta, we are sure to have something close to home
What we look for:
- Driven by a desire to make a difference.
- Passionate for providing superior healthcare
- Committed to serving our patients
- Dedicated to teamwork
- Positive, Innovative, and Resourceful
MISSION
The Patient Representative III is responsible for assisting patients, management, and physicians by answering inbound calls requiring medical consultation. They take ownership of caller issues and deliver excellence customer service.
OUTCOMES
- Accurately and effectively utilize clinical knowledge to appropriately address patient concerns in an inbound call setting.
- Understand practice dynamics in order to efficiently direct patient questions for optimal response.
- Ensure optimal customer service by utilizing feedback provided by quality assurance reviews to enhance patient experience
- Utilize departmental and interdepartmental resources to determine appropriate actions required in order to satisfy patient need.
- Adequately communicate through various electronic sources including, but not limited to, EMR, email, and online chat platforms.
COMPETENCIES
Job Related Competencies:
- Decision Quality: Making good and timely decisions that keep the organizations moving forward
- Organizational Savvy: Maneuvering comfortably through complex policy, process, and people related organizational dynamics.
- Demonstrates Self Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
- Resourcefulness: Securing and deploying resources effectively and efficiently.
- Tech Savvy: Anticipating and adopting innovation in business building digital and technology applications.
Cultural Competencies:
Advanced Values:
- People
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
- Heart
- Patient Focus: Building strong patient relationships and delivering patient centric solutions
- Service
- Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
- Excellence
- Cultivates Innovation: Creating new and better ways for the organization to be successful
Behaviors:
- Being Resilient:
- Rebounding from setback and adversity when facing difficult situations
- Self-Development:
- Actively seeking new ways to grow and be challenged using both formal and informal development challenges
- Optimizes Work Processes:
- Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
- Professional Communication:
- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and tone
QUALIFICATIONS
Basic Qualifications:
Education:
- High School Diploma or GED
Preferred Qualifications:
Previous, Job Relevant Work Experience:
- Previous experience in Urology/Gynecology field
- Previous experience in Clinical or Call Center setting
Credentials/Licensures:
- Certified Medical Assistant OR
- Licensed Practical Nurse
