Call Center Operator - Healthcare - Mercy Medical Center

Mercy Medical Center, recognized as one of America’s Most Trustworthy Companies(Newsweek) and one of America’s Best Midsize Employers (Forbes) in 2024, is hiring a Call Center Operator! Come join our family of dedicated professionals! Military veterans are also encouraged to apply! 

Mercy’s Call Center Operator benefits:

• Paid time off (PTO) & company paid holidays
• Tuition reimbursement
• 403(B) retirement plan with generous company match and “catch up” provision
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
• Competitive health, prescription, vision and dental benefits & wellness credit
• Employer paid short & long term disability benefits
• Discounts on auto & home insurance and Verizon plans
• Pet Wellness coverage, legal assistance and identity protection
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Perks at Work - savings on favorite brands, travel, tickets, dining and more!

The Call Center Operator / Practice Communication Coordinator's primary purpose is to serve as a scheduling liaison for patients between Maryland Family Care's primary care providers and specialist providers.

Excellent customer service and ability to accurately schedule patient appointments per specialty office protocols are required.

EDUCATION AND WORK EXPERIENCE

• Education and Work Experience:
• Must possess a high school diploma or GED
• 3 years of medical experience preferred.

SPECIFIC REQUIREMENTS

• Knowledge, Skills and Abilities:
  • Microsoft Word, Power Point, Excel
  • Microsoft Outlook
  • Epic experience preferred.
• Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
• Must be able to read, write, and speak the English language in an understandable manner.
• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
• Must be able to follow written and oral instructions.

• Other Requirements:
• Computer and customer service skills.
• Must be able to type 45wpm

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.