Call Center Representative - Driver Services at TEKsystems

Description:

- Answer incoming phone calls, roughly 50 calls per day, calls are related to driver services questions

-Make some outbound phone calls to follow up with customers

- Navigate a computer to look up information

- Perform data entry on customer information

-Must be able to effectively communicate resolution procedure and follow up on customer inquiries.

- The associate also must be able to oversee difficult and demanding situations appropriately, correctly, and efficiently.

- Requirements include interpreting client guidelines to make correct decisions for product inquiries and emergency situations, read and understand simple to complex instructions, collaborate with other operating areas to successfully service the customer needs, and delight customers and display empathy.

- The associate must be able to read and understand simple to complex instructions and successfully execute and deliver high quality service over the phone and through written communication.

Skills & Qualifications:

MUST HAVE:

-At least 6+ months of call center

- Type 35wpm +

-GED or HS diploma

-Strong communication skills

-Computer skills

Additional skills:

-Good tenure

-Customer service oriented

- Must have high speed internet at home

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.