Call Center Representative at TEKsystems

Description:

Become a part of 365 Live, our 24-hour Call Center. Our number one goal is to make our members feel like they can call us for anything, anytime, and they’ll be able to hang up the phone feeling confident and satisfied.

What You’ll Do:

- Answer an average of 80-100 calls per day by addressing members inquiries, solving problems and providing

new product information.

- Answer members telephone calls promptly and in an appropriate manner

- Answer inquiries on banking products including checking, savings, loans and lines of credit

- Document all customer inquiries and comments thoroughly and quickly

- Maintain good business relations with members, courteously and promptly resolving member problems or questions, and

effectively assisting with member account problem

- Determine members financial service’s needs, and recommend services and products that address these needs

- Collect member loan payments.

- Handle various accounting transactions.

- Serve as a face (well, voice!) for our brand. Happy, confident, positive – that’s who we are.

Skills:

data entry, Customer service, member service, call center

Top Skills Details:

data entry

Additional Skills & Qualifications:

Qualifications:

- Outgoing, personable candidates. You must truly love people to work here.

- Team members to work one of three shifts – we have opportunities around the clock!

- Previous retail/customer service experience.

- Call Center

- Strong computer skills. You’ll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high quality experience for our members. They deserve the best!

- Education. You’ll have to be able to learn our processes, products, and services quickly and thoroughly. That’s what we’re here for, after all! You’ll need a high school diploma/GED. An Associate’s degree in business or a related field is a plus!

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.