Call Center Representative - Shine Social Brand

Welcome to Shine Social Brand, where we sprinkle a little stardust on your brand’s journey! We’re not just your average PR branding company; we’re a team of passionate storytellers, trendsetters, and dream weavers dedicated to making your brand shine brighter than ever before.

Job Description:

Shine Social Brand is seeking an energetic and customer-focused Call Center Representative to join our team in San Antonio, TX In this role, you will serve as the first point of contact for customers, providing them with accurate information, resolving inquiries, and ensuring excellent customer service.

Responsibilities:

• Answer inbound calls and respond to customer inquiries in a professional manner.
• Provide product and service information to customers and address their concerns.
• Resolve customer issues efficiently or escalate them to the appropriate department.
• Document call interactions and update customer records in the system.
• Handle a high volume of calls while maintaining a positive and courteous tone.
• Assist with follow-up on unresolved inquiries and ensure timely resolution.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities
• Flexible work environment