Call Center Representative - Addison Group

Our client, a global nonprofit, is seeking a call center representativeto support their customer service team.

Job Details:

• Title: Call Center Representative
• Type: Contract
• Length: 3-6 Months
• Location: Washington DC
• Rate/Salary: $20-$23 per hour
• Background Check: Required

Candidate profile and qualifications

• **Previous experience in a high volume call center required**
• Experience in providing customer service, communicating over phone, and working in a call center environment
• Technical Skills: Proficient in Microsoft Office Suite
• Soft Skills: Communicative, Focused, Personable, and Collaborative
• Education: Bachelors Required
• Proof of vaccination against Covid-19: Required

Job Duties & Responsibilities:

• Customer Service Excellence:
• Promptly and professionally answering customer inquiries.
• Addressing and resolving customer complaints with empathy and efficiency.
• Providing detailed and accurate information about products and services.

• Effective Problem Resolution:
• Thoroughly researching and exploring potential solutions to customer issues.
• Implementing effective solutions to resolve customer concerns.
• Escalating complex or unresolved problems to senior support staff or management.

• Seamless Order Processing:
• Accurately taking and processing customer orders.
• Handling payments securely and efficiently.
• Ensuring timely fulfillment of customer requests and orders.

• Proactive Sales Initiatives:
• Conducting outbound sales calls to potential and existing customers.
• and upselling new products and services.
• Meeting or exceeding sales targets and performance metrics.

• Comprehensive Market Research:
• Conducting thorough market research to gather customer insights.
• Updating and maintaining customer databases with accurate information.
• Analyzing trends and feedback to inform business strategies.

• Diligent Follow-Up:
• Making follow-up calls to ensure customer satisfaction and resolution of issues.
• Reporting recurring issues and trends to management for continuous improvement.
• Providing feedback on common customer concerns to help refine processes and services.

This Company is an Equal Opportunity Employer. They provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. This Company complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.