Call Center Sales Representative - Penguin Patch
Fort Worth, TX 76102
About the Job
Penguin Patch Holiday Shop: A Heartfelt Tradition for Over 25 Years!
Founded by Kay, a former PTA/PTO President, our family-owned and operated business is proudly located in Fort Worth, TX. Led now by Kay's daughter Jennifer, we have been dedicated to spreading joy for over two decades!
Seeing children's faces light up as they select gifts for loved ones drives our mission. At Penguin Patch, we believe in empowering kids through the act of giving.
- Do you want to earn some money while putting smiles on kids' faces?
- We are hiring immediately for full time and part time positions.
- We can work around school schedules!
- Remote work considered based on proven on-site performance.
- Yearly Prizes and CASH BONUSES!
- Paid Training
- Daily, Weekly and Monthly Prizes, including: Cash Bonuses, Gift Cards, TV's,
- Fun activities to team build (spa days, shopping days, movie days!)
- 4-day work weeks in the summer
- 2 weeks off at Christmas to spend with your loved ones
About the role
- Work is performed in an office environment and involves consistent telephone contact with customers, potential customers, and co-workers
What you"ll do
Initiate sales calls to present company program to prospective customers
Energize client expectations of company programs with a courteous and engaging telephone personality
Build rapport with potential clients, selling & aligning program benefits to customer needs
Close sales opportunities in a timely and effective manner
Maintain working knowledge of product lines
Qualifications
- Customer Service skills (taking care of our customers on every call – helpful, friendly and kind)
- Excellent communication skills (ability to carry a conversation and build rapport with our amazing customers)
- Goal orientated mindset and competitive spirit (passionate about not only meeting goals but exceeding them)
- Active listening skills (ability to listen and solve problems)
- Computer Skills (ability to maneuver around the computer, sending emails, etc.)
- Teamwork Mentality (ability to cheer on other awesome Penguins)
- High school graduate or GED preferred
- Previous telemarketing experience of at least (1) year desired
- Basic working knowledge of computer software systems
- Skilled in operating a computer, copy machine and multi-line telephone
- Skilled in answering the telephone in a pleasant and helpful manner
- Ability to add, subtract and perform basic arithmetic equations
- Ability to establish and maintain effective working relationships with Management, customers, potential customers, and co-workers
- Proven world class client service skills
- Ability to work through difficult/complex customer service issues
- Consistently embraces a "Think Customer First philosophy"
- Ability to create a "win/win" situation for customer and Company through excellent customer service
- The ability to remain professional and calm through difficult situations
The pay range for this role is:
16 - 18 USD per hour(Penguin Patch Office)
PI250255135