Canada Customer Relations Specialist - Bilingual - BMW Group Financial Services NA

BMW Shared Services is posting this position on behalf of BMW Financial Services NA, LLC.

BMW Financial Services NA, LLC was established in 1993, supporting the sales and marketing of BMW products. Subsequently, we have expanded beyond the leasing, retail and commercial financing of a traditional captive-finance company offering a broad variety of products tailored for the BMW, MINI and Rolls-Royce customer. Be a part of our exciting growth by expressing an interest in our Canada Customer Relations Specialist - Bilingual position located in Columbus, OH.

We are looking for someone who loves to deliver a premium customer experience, is dependable, will arrive on time for their shift, and adhere to their daily schedule. If this is you, read more about this position!

As the Canada Customer Relations Specialist - Bilingual, you are responsible for the first line and escalated contacts for BMW Group Canada regarding BMW, MINI, and Motorrad customers, dealers and/or prospects by answering, addressing, and resolving incoming telephone and written inquiries of a brand and product nature. You are also responsible for accurately capturing and recording all comments, complaints, and suggestions in CRM.

Additionally, you will maintain service, quality, and satisfaction standards that are consistent with sectional, departmental and company objectives and to remain knowledgeable about all policies, practices, and systems relevant to this role. You will strive to complete the customer's request in a single call (First call resolution).

You will also fully document the call or written contact using the system tools available to maintain a complete customer contact history. In addition, you will escalate to management any potential difficulties in terms of product and safety. You are responsible for achieving scorecard targets set forth by Customer Relations Management.

Join the BMW Financial Services team and enjoy a high-performance Total Rewards package that may include:

• Medical, Dental, and Vision insurance
  • All with options for $0 Employee contribution
• 401(k) with Company match
• Retirement Income Account (RIA)
• Employee vehicle program
• Bonus eligibility
• Paid Parental Leave of up to 6 weeks
• Paid Time Off in addition to Company paid holidays where eligible
• Hybrid work environment
• Voluntary Benefits to fit your needs

The annual salary for this role is $43,680.00.

The selected candidate's education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full time work schedule. This statement is in accordance with state and local pay disclosure requirements.

Even more so than the generous compensation and benefits, the culture and values of BMW Financial Services make it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Required:

• 6 - 12 months experience in customer service industry.
• Fluent in both verbal and written English and French in a business/professional context.

Preferences:

• 1 - 2 years' experience in automotive industry.
• 1 - 2 years' experience in a service industry dealing directly with customers (Retail, Food Industry, etc.).
• 1 - 2 years sales experience or role leveraging negotiation skills.