Card Services Specialist I - Trustmark Bank

The purpose of this job is to manage Card Operations to ensure proper balancing and posting procedures are followed for balancing all General Ledger and Deposit Accounts associated with Debit and Credit transactions, oversees ATM Fraud and Credit Card payment processing. 

• Provide general inquiry assistance for Trustmark Card products for internal and external clients such as balance information, transaction detail, payment information, due date, card issuance information and research requests
• Handle monetary card maintenance including Speedpay payments, research and correction of payment errors, and finance charge and fee referrals
• Handle non-monetary maintenance such as address changes, closing accounts, name changes, blocking and reorder of card(s), processing returned cards, adding signers, and reporting of fraudulent transactions to national networks
• Provide departmental support which will include one or more of the following: processing vector, uploading statements, handling suspect and/or NSF reports, generating cards from HOTC report and TSYS reporting, maintain and settle PIX system, handling MasterCom, process chargebacks and ticket retrievals, or ATM transaction settlements including handling ATM disputes and ATM fraud
• May be called on an as needed basis to provide support to the Card Services Security Department by working MasterCard and Visa Alert notifications of compromised cards including customer notifications, account maintenance, and establishing new cards in both Card base and TSYS
• Provide Departmental Support for image station to insure customer files are maintained accurately
• Perform additional duties as assigned.

• High school education
• One year customer service experience
• Good oral and written communication skills
• Able to be flexible and multitask
• Basic computer skills
• Able to work in a team environment
• Sound decision making
• Customer Service Simulation (testing required)
• Previous experience with credit card or debit card products preferred
• General knowledge of TSYS System preferred
• General knowledge of Cardbase System preferred
• General knowledge of Fair Credit Billing Act and Regulation E preferred