Care Coordinator for MOUD Program - University of Minnesota - 15th Ave

Apply for Job Job ID365200 LocationTwin Cities Job FamilyHealth Care Full/Part TimeFull-Time Regular/TemporaryRegular Job Code8303CC Employee ClassCivil Service Add to Favorite Jobs Email this Job About the Job Responsibilities and Duties: (65%) Care coordination for patients; Support MOUD providers with addiction medicine visits: Meet with all new patients during the induction to review the program's forms and offer care coordination for resources or support. Maintain an active suboxone patient panel within the EMR. Contact patients when prescriptions refills are due, and appointments are needed. Actively interact with patients who are experiencing a crisis. Use active listening to allow the patient to express their frustrations and validate their feelings. Apply solution-focused strategies to work with patients to create plans that meet their needs. Assist with managing all new referrals to the suboxone program, which may include registering new patients, explaining program guidelines and expectations to the patient, and scheduling appointments. Manage internal referrals through the EMR by reaching out to the patient and scheduling as appropriate. Available for warm hand-offs from providers to meet with patients who are still in the pre-contemplative or contemplative stage with their substance use. Use motivational interviewing skills to assist the patient in making an informed decision. Complete and submit prior authorization requests to insurance providers for prescribed medications, suboxone and others. Contact pharmacies, as needed, for patients when issues arise regarding any of their prescribed medications. Serves as the main contact person in the clinic for patients enrolled in the suboxone program. Updates care team, as needed, when any changes are made to the patient's care plan and document the changes in the EMR. Monitor transportation concerns and other access barriers for patients. Coordinate with outside agencies (i.e., treatment centers, probation officers, CPS workers, etc.) to support the patients. Assist patients in understanding the healthcare and managed care delivery system and act to resolve obstacles that prevent them from receiving adequate mental health care. Assist patients with following up on any external referrals to specialty services. Meet with patients who are actively in withdrawal and looking for detox services. Help with finding resources/open beds in outside facilities and coordinating admission as able. Provides information and resources to patients who are seeking treatment (residential or outpatient). Assists patients with scheduling if they have phone insecurity. Provide counseling to patients experiencing acute mental health/addiction crisis. Support patients through transitions of care (hospital to clinic, emergency room to clinic, clinic to treatment center). (20%) Clinical research support; Documentation for reporting: Assist clinical research team with delivery of behavioral activation intervention and contingency management program. Meet with patients being seen by medical providers within the clinic to provide brief interventions for emotional health of social problems. Works directly with patients to set care goals and help create treatment plans including psychological and mental health needs. Documents appropriate information in the patient's medical record to ensure communication of the patient's needs to the treatment team. Document required program data, as needed, for reporting purposes. (10%) Community engagement and networking with partners; maintaining list of community resources: Develop and maintain a working knowledge of community-based resources that are available to patients, including health insurance information, support groups, detox centers, discount medication resources, dual diagnosis treatment centers, housing services, food access, etc. Collaborate with outside agencies and clinics in the community who are starting suboxone programs to share best practice models/techniques. Advocate for patient needs within the University of Minnesota and UM-Physicians organizations, as well as the broader community. Regularly attend webinars and other trainings related to substance use disorders and new treatment options. Maintain a calendar of community events and forms, participate in recovery fairs. Update existing and create new information materials to share with partners for distribution. (5%) Harm reduction and wound care kits: Provide Narcan education and training to patients and/or family members, as needed. Keep current with evidence-based practices and harm reduction strategies to be able to provide patient-centered, culturally responsive care. Create, stock, and distribute Narcan reversal kits and Fentanyl and Xylazine testing kits, complete with use education and information for local resources. Distribute wound care kits (i.e., for injection site infection) to community partners working directly with clients with SUD. Anticipated Starting Salary: $28.36hr to $30.76hr depending upon qualifications and experience. Qualifications All required qualifications must be documented on application materials. Required Qualifications: BA/BS plus at least four years of experience or a combination of related education and work experience to equal at least eight years. Interest in serving patients with opioid use disorder or other substance use disorders. Preferred Qualifications: Masters in Addiction Counseling, Social Work, or related field, or Licensed Alcohol and Drug Counselor (LADC) with 2 years' experience. Knowledge and interest in serving patients with mental and chemical health needs. Experience in managing clinical care using an electronic health record. Knowledge of community resources and/or social service agencies. Experience in providing care coordination to a complex, diverse population. About the Department The Department of Family Medicine and Community Health at the University of Minnesota was created more than 50 years ago in response to a legislative mandate to train primary care physicians. Since then, we have been leaders in transforming the specialty through education, research, and patient care. We are the academic sponsor of seven family medicine residencies-five in the Twin Cities, two in Greater Minnesota. We are involved in medical student education activities across the Medical School's two campuses: Twin Cities and Duluth. We sponsor five fellowship programs-sports medicine, hospice and palliative medicine, behavioral medicine, clinical informatics, and human sexuality- and offer continuing medical education opportunities. We are regularly among the top National Institutes of Health-funded family medicine departments. Our faculty are actively researching health disparities, healthcare delivery, and population health. More at https://med.umn.edu/familymedicine. Benefits Working at the University At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in... For full info follow application link. The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.