Care Navigation Coordinator - Yuvo Health
New York City, NY
About the Job
About Yuvo
Yuvo works to increase access to primary care by supporting federally qualified health centers (FQHCs), the institutions that have dedicated the most to care for underserved communities. We work with FQHCs to help scale the quality of care they provide by providing access to new payment systems, developing and optimizing operational infrastructure, and convening partnerships in the broader care ecosystem so that they can increase their capacity and deliver the highest quality of care to their communities.
About The Role
Join our team as a Care Navigation Coordinator, where you'll take on a crucial role in outreach and providing tailored support to clients navigating the complex healthcare system. Your responsibilities will include contributing to care management program development, providing individualized support and assistance to clients in navigating the healthcare system and assessing community resources. We're seeking a self-starter with a solution-based attitude who is ready to make a meaningful contribution to the overall healthcare of our patients.
This is a full-time, remote position for employees based in the United States.
At this time, Yuvo Health is not able to provide visa sponsorship or work authorization support.
What You'll Do
- Perform outreach activities; engaging patients through telephonic and digital outreach methods.
- Perform high volume outreach; develop and manage a panel up to 250 members.
- Conduct assessments of patients needs, including health, social, and behavioral.
- Develop individualized care plans in collaboration with the patient, healthcare providers, and other stakeholders.
- Provide ongoing support and guidance to patients in accessing healthcare services, scheduling appointments, and navigating the healthcare system.
- Coordinate with community resources and social service agencies to address patients' non-medical needs, such as housing, transportation, and financial assistance.
- Co-design our community resource directory.
- Advocate for patients rights and preferences within the healthcare system, ensuring they receive culturally competent and patient-centered care.
- Maintain accurate and up-to-date documentation of patient interactions, assessments, and care plans.
- Monitor patients' progress and outcomes, and adjust care plans as needed to achieve desired goals.
- Participate in team meetings, case conferences, and training sessions to enhance knowledge and skills.
- Collaborate with interdisciplinary team members, including nurses, social workers, and care coordinators, to provide seamless care coordination and support.
- Adhere to all regulatory requirements, ethical standards, and organizational policies.
- Evaluate effectiveness of outreach efforts and interventions through data collection, analysis, and feedback from community members.
- Articulate findings to the broader team in efforts to scale program components.
- Perform any other duties as reasonably required by the Company.
- Up to 25% travel as needed
What You'll Bring
- Associate's degree in social work, public health, nursing, or a related field or 4 years in a similar/relevant role.
- Previous experience working in healthcare, social services, or community outreach.
- Knowledge of healthcare systems, resources, and community services in the state of New York (preferred).
- Strong interpersonal and communication skills, with the ability to build rapport and establish trust with clients.
- Cultural competence and sensitivity to the diverse needs and backgrounds of clients.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Proficiency in using electronic health records and other relevant software applications.
- Ability to work independently and as part of a team in a fast-paced environment.
- Valid driver's license and reliable transportation (if applicable).
- Certification or licensure as a Community Health Worker or similar credential (preferred).
We'd Love To See
- Experience in a start-up culture a plus
- Strong problem-solving and a customer-centric focus
- Highly organized with a strong attention to detail
- Bilingual (Spanish speaking) a plus
What We Value
- Desire to learn and grow
- Bias towards action
- Team-oriented attitude, you derive joy from seeing others succeed
- Enthusiasm for and interest in health equity and innovation
Benefits
Base Salary Range: $50,000 - $60,000/year
Our Benefits & Perks:
- Unlimited vacation leave
- Paid parental leave
- Competitive medical, dental, and vision insurance
- $500 reimbursement for reasonable work equipment in the first year of employment
- Stock options
Diversity, Inclusion & Belonging
Our commitment to ensuring quality health care to underserved communities is the foundation of our commitment to diversity, equity, and inclusion in how we operate as a company and approach our work. Yuvo is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, veteran status, or any other characteristic protected by law. With diversity, inclusion, equity, and belonging at the core of what we do, it is important to us to provide applicants with an inclusive, transparent, and fair candidate experience. We are happy to provide reasonable accommodations to those with a disability for assistance throughout the hiring process.
