Case Management Assistant - Hennepin County Medical Center

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County. 

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

SUMMARY:

We are seeking a bilingual (Spanish) Case Management Assistant with expertise in working with the Latine/x community to join our Aqui Para Ti(APT)-Here for You team. The role will mainly be focused on working with Latine/x parents of teenagers, assessing their parenting efficacy and supporting positive parenting styles that are developmentally appropriate for teens. This is a full-time role primarily working days on a hybrid schedule (roughly half remote and half on-site). On-site presence required on clinic days (Mondays/Wednesday/Thursdays) until 5:30 PM. Occasional evenings, as needed per department. Bilingual skills required along with extensive experience working within the Latine Community.This is a grant-funded role through June 2027, with a strong potential of extension.

Purpose of this position:Under general supervision, provides service coordination to youth in specific communities between 10-24 and their families for various psychosocial issues, advocacy, and care. Delivers information, referrals, coordinates, negotiates, and procures services and resources for clients. Assists in the care coordination of complex patients to facilitate the delivery of cost-effective health care and identify the appropriate utlilization of resources. Coaches patients and parents/caregivers in developmentally appropriate positive parenting style.

Works collaboratively with interdisciplinary staff internal and external to the organization. Participates in quality improvement and evaluation processes related to the management of patient care.

RESPONSIBILITIES:

• Explain policies about teen confidential services to patients and parents during the first visit
• Administer health and parenting screening questionnaires to parents of new patients and then every year after their first visit
• Educate patients and parents about the meaning of mental health illness, treatment and resources, and how to navigate school and health system
• Provide coaching to patients and parents and their identified supports on health issues and client identified goals
• Provide education to parents or caregivers about mental health conditions, prevention, and resources. Refer clients to appropriate health resources and social services and support clients in accessing resources, particularly in regards to parents/caregivers
• Provide positive developmentally appropriate parenting coaching in individual and group settings
• Prepare and facilitate Aqui Para Ti (APT) multidisciplinary team clinic huddle; monitor and review clients’ needs, risks, and progress and develop/revise preliminary action plans accordingly during APT team case/care management sessions and teen clinic visits
• Actively coordinate services and follow-up with high-risk clients and parents, and work collaboratively with professionals involved in the care of the client
• Perform face-to-face, video, and phone contact with a specified number of patients on a scheduled basis and as needed
• Develop and nurture relationships with schools, community and social support providers to aid in effective referrals and timely access to services
• Create and maintain the connection with schools to support patient’s educational goals. Support the patient and families with the process of obtain a 504 and/or Individualized Educational Plans
• Collect and track data for evaluation purposes
• Organize and co-facilitate educational/support groups for patients and/or parents about relevant topics
• Participate in scholarly activities, presentations, train the trainer opportunities as fits APT‘s team needs in its National and State leadership role
• Other duties as assigned, but only when trained and qualified to do so

QUALIFICATIONS:

Minimum Qualifications:

• College degree in the social sciences or a related field
• Two (2) year's experience working with specific communities, depending on assignment
• May require bilingual Spanish/English depending on assignment

-OR-

• An approved equivalent combination of education and experience

Preferred Qualifications:

• Healthcare professional with Bachelor’s degree in the social sciences

Knowledge/ Skills/ Abilities:

• Skill in youth/family engagement and referral
• Basic computer skills
• Knowledge of diversity issues; grief and loss; social, economic, legal and medical systems; safety; and behavioral and psychosocial implications of acculturation
• Ability to work within medical hierarchy
• Ability to keep accurate and timely records
• Ability to assist in complex problem-solving with clients
• Ability to work autonomously, network with related agencies, build coalitions, and establish boundaries with clients, team members, and agencies
• Ability to be flexible and adapt to changing priorities
• Must demonstrate effective written and oral communication
• Ability to deal with death and difficult issues sensitively

License/Certifications:

For employees working in a Behavioral Health Home certified clinic, employees must be certified as one of the following:

• Community health worker
• Peer support specialist
• Family peer support specialist
• Case management associate
• Mental health rehabilitation worker
• Community paramedic
• Certified health education specialist

-OR-

• Meet the requirements of a case manager

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.  

Please Note:  Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.