Case Manager-Intensive (1881) - Lutheran Services Florida

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong and communities are vibrant.

LSF is looking for a talented Case Manager - Intensive who wants to make an impact in the lives of others.

This role requires the candidate to be bilingual, preferably Spanish.

Purpose & Impact:

Provide trauma-informed intensive case management and supportive services to vulnerable clients in order to assist them reaching their goals.

• Conduct weekly in person trauma support for clients, focused on crisis intervention, safety planning and family preservation.
• Provide client centered ongoing intensive case management for especially vulnerable clients with special circumstances (medically or psychologically vulnerable clients, family conflict or crisis, education-related issues)
• Conduct comprehensive intakes for all participants determined eligible for the program
• Develop goal-oriented, client-centered self-sufficiency plans with each enrolled program participant, addressing their long- and short-term needs and goals.
• Maintain regular and timely communication with supervisor around any issues concerning the client's safety, stability, or well-being.
• Submit detailed and thorough documentation in compliance with LSF policies and
• Utilize trauma focused interventions as a framework for intensive case management support and social work best practices for ongoing services.
• Provide extended/enhanced cultural orientation workshops to program participants as
• Guide program participants through referrals, providing follow up, check-ins and assistance, ensuring all services are linguistically and culturally appropriate.
• Screen for direct participant financial assistance eligibility in accordance with LIRS basic needs direct assistance practice, facilitate disbursement and conduct all necessary follow-up and associated financial reporting.
• Collaborate closely with other LSF case managers to facilitate client enrollment of referred participants and coordinate services to dual-enrolled participants.
• Provide ongoing guidance to and communication with volunteers matched with clients for English tutoring, career mentorship and more, as needed.
• Participate in community coordination, capacity building and partnership development activities in the service area.
• Maintain comprehensive case files for each enrolled participant, ensuring client confidentiality and protection of personally identifiable information.
• Acquire comprehensive knowledge and thorough understanding of programmatic requirements of
• Attend stakeholder meetings and trainings centered on trauma-informed intensive case management, specific vulnerability support, community-based mental health support, economic self-sufficiency and more.
• Trains, supervises, and supports Program Interns and
• Participate in ongoing supervision
• Prepares Program reports as
• Performs other related duties as

• May enter all financial transactions of the client's funds into the system as well as accounting per procedures in a timely manner
• May create and document check request vouchers for all clients per scheduled if necessary
• Must possess a clean/valid Florida Driver License, reliable transportation and proof of insurance (transcript of driving record will be requested from the Department of Motor Vehicle at the time of hire).
• Completes inventory control data entry form from DPVs, enters information in the database, and tags all the equipment and furniture regularly.
• Provides indirect supervision of Resettlement Program
• Assists manager with RFP and other
• Assists Manager in enforcement and attaining program
• Provides training to program staff if

• Able to travel to other counties.
• Able to sit and stand for long periods time.
• Able to utilize office equipment.
• Able to work in fast paced environment.

Bachelor's degree in a Social Work or behavioral/human services field.

• Two years of experience providing case management and/or social services
• Case management experience is strongly preferred
• 3-year experience working with refugee or immigrants preferred
• Cross-cultural or international experience preferred

• Proficiency in Microsoft Office applications
• Knowledge of community resources and ability to connect families to community
• Excellent verbal and written communication skills
• Critical assessment and analysis skills
• Ability to work and deal a diverse group of
• Must be able to keep confidential
• Bilingual required

Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs.

• Reports to Manager
• Must be a team player with monitors as well as other clerical
• Accurate, complete and timely submission of required reports and documentation to LIRS &
• Effective working relationship with clients (providers).
• Adherence to LSF policies and

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

Medical, Dental and Vision
Teladoc (24/7 online access to doctors)
Employee Assistance Program (EAP)
Employer paid life insurance (1X salary)
13 paid holidays + 1 floating holiday
Generous PTO policy (starting at 16 working days a year)
403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
Tuition reimbursement

Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.