Case Manager at Volunteers of America Mid-States

POSITION TITLE: Case Manager

LOCATION: Memphis, TN

STATUS: Full Time, Salaried, Exempt

PROGRAM: Moral Injury & Prevention Suicide

REPORTS TO: Program Manager

INTRODUCTION:

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors.  We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education.  When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities.  Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA!  We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS:

Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:

Health and Wellness
  Employee Assistance Plans (EAP)
  Health and Wellness Program
  Medical Coverage
  Dental Coverage
  Vision Coverage
  Flexible Spending Account
  Health Spending Account
  Short Term Disability
  MetLife Legal Plans

Financial Wellbeing
  Competitive Compensation Packages
  Life Insurance (company paid)
  403b retirement plan with company fund matching
  Employee discounts 
  *Loan forgiveness options through federal programs 
   (National Health Corp & Public Service Loan Forgiveness) 
  *All company paid benefits and paid time off effective day one

Work Culture
  Commitment Committee
  Justice Committee
  Integrity Committee
  Compassion Committee
  DE&I Committee
  Retention Committee
  

Training & Development
   VOA LEAD Program- Leadership Development Program
   VOA University - Staff Development
   VOA Academy - Clinical Training and Development

JOB SUMMARY AND QUALIFICATIONS:

The Moral Injury and Preventing Suicide program assesses and attempts to stabilize Veterans who are experiencing suicidal ideation or at risk of suicidality. The Case Manager is a peer support, also working to train
community partners on suicide awareness and prevention.

WHAT YOU SHOULD HAVE FOR THIS ROLE:
This position requires a Bachelor of Social Work or a related undergraduate degree with less than five (5) years of related work experience; a person with five (5) years of experience in the field and no degree; or a veteran with three (3) years of experience in the field. Requires a demonstrated ability to provide a reasonable combination of the following knowledge, abilities, and skills: family needs assessment, knowledge, and ability to

access local resources, advocacy, counseling, and working cooperatively with local service providers. Must have a
commitment to the principles of the project. Veteran of the United States Armed Forces preferred. Excellent verbal and written communication skills, high degree of organization, and creative problem-solving skills. Must have personal automobile, valid driver’s license, liability insurance, and be willing and able to travel between the counties we serve up to 70% of the time.

RESPONSIBILITIES:
1. Provides outreach to community to increase awareness of suicidality.
2. Lead group sessions and community training classes.
3. Provides case management duties, including:
a) Perform assessment and developing/monitoring case plans and conducting necessary follow-up activities.

b) Establish linkages with appropriate agencies and service providers in the area/community.

c) Provide referrals and coordinating with VAMCs and other service providers to provide health care services
and daily living services to participants.
d) Decide how resources are allocated to participants on the basis of need.
e) Educate participants on issues, such as supportive services availability and participant rights.
f) Provide assistance to participants in obtaining VA benefits.
g) Provide assistance to participants in obtaining and coordinating other public benefits.
h) Provide/refer for supportive services to participants ,including personal financial planning services, income support services, fiduciary and representative payee services, legal services, childcare, and housing counseling.
i) Demonstrate good clinical judgment in decision making regarding participants.
j) Demonstrate ability to relate to Veterans and their families in a culturally appropriate manner.
k) Performance Quality Improvement (PQI) duties as assigned by supervision & PQI Committee.
4. Advocate for the Veteran, integrating cultural values into their case plan.
5. Identify systemic barriers and communicates with organizational leadership about these barriers to work
collaboratively to find viable solutions.
6. Actively participate in agency committees, projects, and initiatives as required.
7. Assist with quarterly Case Record Review, as a reviewer, as needed.
7. Comply with all policies and procedures of the program and the Council on Accreditation.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.