Cash & Medical Assistance Program Supervisor - 2024684 - World Relief
Austin, TX 78701
About the Job
ORGANIZATION SUMMARY:
World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world's greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.
In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes', to any of the above, World Relief, and millions of people around the world need you.
World Relief seeks a Cash & Medical Assistance Program Supervisor to provide critical services and counsel to refugees and other eligible persons as they search for initial employment or seek career advancement and job upgrade opportunities. This position assists refugees and other eligible persons to become economically self-sufficient by preparing them for employment, utilizing employer contacts to place them in jobs, counseling on job upgrades and career pathway opportunities, and maintaining and expanding an employer network. This role is based out of the Austin office.
Role & Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This role is responsible for supervising others and includes responsibilities consistent with supervising employees including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame. Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.
The Cash & Medical Assistance Program Supervisor is responsible for overseeing the implementation and management of the Refugee Cash Assistance (RCA) and Medical Assistance programs. This role supervises staff and ensures compliance with federal, state, and organizational guidelines. The supervisor will lead staff in alignment with World Relief's Christian values, fostering a positive and supportive work environment.
Program Implementation:
- Supervise Daily Operations: Oversee the day-to-day activities of the RCA and Medical Assistance programs, including Intake/Eligibility, Data Entry, and Quality Assurance staff, ensuring compliance with program guidelines and timely service delivery.
- Policy Development: Collaborate with the RCA Case Management Supervisor and leadership to develop, implement, and update policies and procedures for the effective administration of the RCA and Medical Assistance programs.
- Payment Management: Ensure accurate and timely processing of applications, payments, and related documentation. Monitor the distribution of cash and medical assistance to ensure it meets the needs of eligible clients.
- Program Monitoring: Track key performance indicators (KPIs) and program outcomes to ensure objectives are met, and identify areas for improvement
Staff Supervision:
- Supervise Program Staff: Recruit, train, supervise, and evaluate staff, interns, and volunteers working in the RCA and Medical Assistance programs.
- Coaching and Development: Provide ongoing coaching, performance feedback, and professional development opportunities to ensure high-quality service delivery.
- Performance Management: Set clear goals for staff, conduct regular check-ins (weekly or bi-weekly), and monitor progress. Address performance concerns, document corrective actions, and manage transitions, promotions, and separations through HRIS within the required timeframes.
- Spiritual Leadership: As a leader at World Relief, model Christian values through prayer, leading devotionals, and fostering a supportive Christian environment for staff and clients.
Client Services:
- Caseload Management: Manage a reduced caseload (up to 50% of the position's time), ensuring clients receive timely, respectful assessments and that their eligibility for cash and medical assistance is accurately determined.
- Client Payments: Oversee the development and monitoring of payments, ensuring clients receive the correct amount of assistance in a timely manner.
- Holistic Support: Coordinate with case managers and other staff to ensure clients are connected with appropriate services, including employment, housing, and healthcare, to support their self-sufficiency.
Compliance and Reporting:
- Regulatory Compliance: Ensure compliance with all federal, state, and local regulations governing RCA and Medical Assistance programs, as well as internal organizational policies.
- Accurate Record-Keeping: Maintain up-to-date client records and program documentation. Prepare and submit timely reports to funders, stakeholders, and World Relief leadership.
- Quality Assurance: Conduct regular audits of client files and program processes to ensure data integrity and compliance with program standards.
Community Engagement and Partnerships:
- Community Collaboration: Build and maintain relationships with community partners, service providers, employers, and other stakeholders to ensure comprehensive services are available for program clients.
- Advocacy and Representation: Represent World Relief Austin at community events, meetings, and forums, advocating for the needs and rights of refugees and asylees.
- Partnership Development: Foster partnerships that enhance the scope and effectiveness of the Cash and Medical Assistance programs.
Driving Responsibilities:
- The CMA Supervisor will be required to drive as part of their role to ensure clients receive timely and appropriate services. Driving responsibilities include, but are not limited to:
- Client Transportation Coordination: The CMA Supervisor will ensure clients are transported to critical medical and medical-related appointments. This may involve driving clients directly when other transportation options (public transport, volunteers, or family support) are unavailable or insufficient, particularly for urgent or special medical cases.
Knowledge, Skills, & Abilities
- Proficient in Microsoft Office applications
- Fluency in an additional language such as Spanish, French, Arabic, Swahili, Lingala, Farsi, Dari, and Pashto is preferred
- Ability to work a flexible schedule including occasional early mornings, evenings, and weekends
- Undergraduate degree preferred
- Valid Driver's License and good driving record
Requirements
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- Proficient in Microsoft Office applications
- Ability to work a flexible schedule including occasional early mornings, evenings, and weekends
- Bachelor's degree or at least one-year experience in an office environment
- Valid Driver's License and good driving record
World Relief offers a competitive benefits package (25 hours + per week):
- Medical, Dental, Vision
- Offer 16 company Paid Holidays + 4 additional Personal days per year!
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
- FSAs: Medical & Dependent Care, & Commuter Funding
- Supplemental Life Insurance (employee, spouse, and children)
- Critical Illness, Hospital Indemnity, and Accident insurance policies
- Legal Shield Insurance
World Relief pays 100% for eligible employees:
- Group Term Life (employee, spouse, and children)
- Long Term & Short-term Disability
- Accidental Death and Dismemberment (AD&D)
- Long Distance Travel Insurance
- Employee Assistance Program (EAP)
World Relief - Retirement:
- 401K & Roth
- WR matches up to 4%, then an additional quarter percent up to 10%
- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.
World Relief Discounts (Immediately Eligible):
- Verizon
- Pet Insurance through Nationwide
- Home and Auto insurance through Liberty Mutual
- Working Advantage Discount Program
- Active & Fit Gym Membership
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
·While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
·The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
·Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
·The employee frequently is required to sit, reach with hands and arms, talk and hear.
WORK ENVIRONMENT:
·General office setting. World Relief also offers hybrid and remote schedules for limited positions.
·Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
·Year-end archiving activities involve repeated lifting and bending.
·Physical, emotional and intellectual demands
·Equipment used: Employee computer (desktop or laptop), printer, and copier.
·All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
We are proud to be an EEO/AA employer M/F/D/V.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
Legal Background in the United States
World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person's race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.
In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.
Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief's Statement of Faith.
PI251171646
Source : World Relief
