Cataract Patient Counselor - Ophthalmic Consultants of Boston

Ophthalmic Consultants of Boston (OCB) was established in 1969 to offer patients the highest quality eye care and laser/surgical treatment. OCB is the premier eye care provider in the region with nineteen practice locations in the greater Boston area, South Shore, and Cape Cod. OCB ophthalmologists use the most advanced diagnostic, laser and surgical techniques available, and their level of care has earned Ophthalmic Consultants of Boston a national and international reputation for excellence.

Are you a team player, energized by superb patient care and impressed by efficient operations of a world-class health care provider? Are you looking to continuously bringing your skills to the next level while getting recognized by the great work you do?  Would you like a career that will fuel your passion and career growth?  Then come join our team as a Cataract Patient Counselor.

This position is full time, Monday through Friday.  4 days per week onsite and 1 day remote possible. The location is open to Plymouth, Waltham, or Boston.

Summary of Responsibilities:
Under the direct supervision of the Vice President of Operations.  Primary responsibilities include but are not limited to, the generation of new leads, patient phone screenings, and scheduling appointments.  The Patient Counselor will be responsible for educating patients on technology and procedures through Zoom or in-office consultations. The Cataract Surgical Counselor interacts with the following programs: Cataract Surgery, specifically focused on Light Adjustable Lens (LAL) Intraocular Lens (IOL) and may play a role in other premium IOL’s, Collagen Crosslinking, and various out-of-pocket surgeries.
Key Requirements:

• Answer phone inquiries in an efficient and effective manner utilizing phone scripts.
  • Explain the LAL process to help patients to realize their lifestyle goals and guide them through a decision-making process.
• Conduct patient consultations via Zoom or in-office with emphasis on converting patients to surgery.
• Discuss benefits and costs of non-covered benefits with patients. Secure any out-of-pocket financial requirements from the patient.
• Counsel patients on financing options with CareCredit and provide Billing and Finance Departments with the appropriate paperwork.
• Work closely with MD clinical teams, providers, Optometry administrative staff to ensure concierge service to the LAL patient, and proper scheduling of both the surgery date, post operative visits and LDD treatments.
• Make confirmation and reminder calls. Follow-up calls from patient consultations.
• Assist with the preparation for and attend LAL seminars and events and attends as required.
• Responsible for tracking personal conversion rates on a monthly basis.
• Maintain a professional relationship with referring and co-managing doctor’s offices.
• Performs related job duties as required.

Qualifications:

• High School diploma or equivalent.
• Previous ophthalmology or healthcare experience required; COA preferred.
• Well organized and pays attention to detail.
• Ability to handle multiple tasks at one time quickly and accurately.
• Excellent interpersonal skills required to work closely and effectively with doctors, clinic staff and understanding patient needs.
• Ability to remain personable and empathetic with the patient’s needs and concerns.
• Ability to work independently “and” as a valued member of the team.
• Ability to respond to common inquiries or complaints from patients and practice active listening.
• Ability to follow established protocols.
• Demonstrates flexibility in job assignments.
• Word processing, excel spreadsheets, and Computer skills.

• Demonstrates a professional manner in the work setting.
• Maintains an excellent attendance record, beginning work and end work on time, and minimizes personal interruptions while at work.
• Maintains an up–to–date knowledge of essential job functions.
• Maintains a professional and polished appearance. Wear assigned OCB Blazer and display name tag.
• Maintains a high level of professionalism. 
• Maintains a positive working relationship with doctors, management, employees, and patients.
  • Polished presentation and exceptional listening skills with the ability to maneuver around obstacles and challenges.

OCB offers industry leading benefits including:

• Medical & dental insurance (starts on the 1st day of employment!)
• 401(k) plan with Company match
• Company paid Life Insurance
• Company paid Long Term Disability
• Eye care discounts
• Generous Paid Time Off and Paid Holidays

To learn more about OCB, please visit our website at www.eyeboston.com

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