About Us:At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!Location Description:Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, “Close to Nature” park acres. Overview:

     

Catering Conference Services Manager is responsible for up-selling, planning and managing group and social business while maximizing the banquet space to meet/exceed sales goals. This position solicits, negotiates and books new/repeat business by via outside sales calls, telemarketing, mailings, networking, etc. Requirements of the position include: a thorough knowledge of the practices and procedures of the catering, food & beverage and hospitality professions; effective communication skills, and the ability to negotiate, influence and sell professionals and/or prospective hotel guests.

 

This position is responsible for coordinating services for clients and in-house guests. Additionally, this position will have knowledge of administrative and sales support through our cross-training program. These responsibilities may include: respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements; administrative duties such as typing proposals, letters, contracts, etc.; coordinate outside vendor services needs where appropriate; and follow-up with client to ensure that arrangements meet their needs. This position may also perform other duties as assigned (Manager on duty, guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, Delphi reports, faxes, etc.)

 

ESSENTIAL FUNCTIONS OF THE POSITION

 1.       Responsible for sales, planning and management of specific social groups such as meetings, weddings, holiday parties, social birthday gatherings of all ages, anniversary celebrations, corporate dinners, special family events and in house community events requiring coordination with resort operations and other groups as assigned.

2.        Gains understanding of the resort’s primary target customer and service expectations; serves customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, during and after the program/event.   

3.       Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. 

4.       Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Benchmark. 

5.        Provides timely, accurate, complete and effective details and information to Resort Operations.

6.       Coordinate outside vendor services where appropriate, such as specialty linens, chairs, tents, etc. using our PO system and following proper accounting procedures.

7.       Conduct site visits of the property and discuss potential business opportunities with the client.

8.       Carry out the policies and procedures of Pyramid Global Hospitality at Stonewall Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service. 

9.    Maintain a high level of confidentiality in regard to all resort matters.

10.   Proficient with Microsoft Excel

11.   Proficient with Microsoft Word

12.   Proficient with Delphi Sales Information System and Maestro system preferred.

13.   Perform all duties in a professional manner and in accordance with company policies

14.    Maintain a flexible work schedule to include weekends and evenings as resort business levels dictate.

15.    Follow all safety procedures to ensure a safe working environment. 

16.    Sets a positive example for guest relations.

17.    Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints in a timely manner.

18.    Conducts pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.

19.    Observes service behaviors of associates and provides feedback to individuals and/or managers; continuously strives to improve service performance.

20.    Reviews meeting Scope and Unifocus scores to understand level of guest satisfaction; continuously strives to improve service performance and ensures to follow up with guest within 48 hours of survey receipt.

21.    Continuously focused on improving guest satisfaction by working with other departments using our Action Plan format.

22.    Ability to work in a busy atmosphere and manage multiple priorities while maintaining excellent customer service.

23.    Knowledge of general resort operating procedures and duties and capabilities of each department.

24.    Provides assistance in other job classifications as deemed necessary by the Director of Sales and Marketing.

REQUIREMENTS

• Must be a citizen of this country or possess a valid work permit.
• Advanced Microsoft Word and Excel skills required.
• Previous project management experience required.
• Must be able to prioritize multiple tasks and be flexible to meet changing needs of the Department.
• Outgoing personality and professional demeanor.
• Must live in the local area or within commuting distance.

 

Qualifications:

 

         High school diploma or equivalency required.

         Two – three years sales experience in a full-service hotel or conference center is preferred.

         Excellent communication skills are a must.