Catering Sales Manager -Tarrytown House Estate - Tarrytown House Estate

Catering Sales Manager

Purpose of the Position:

The primary function is to increase revenues and profits by increasing and generating catering sales and business (both social and corporate) through aggressive proactive sales efforts against assigned local, regional, and national markets and/or clientele.

ESSENTIAL DUTIES

• The successful candidate will proactively pursue leads and existing accounts through telephone solicitation, outside sales calls, site inspections and written communication
• Attend trade shows, community events, and industry meetings against assigned market (s). Utilize your sales savvy and hospitality expertise to develop and maintain knowledge of market trends, competition and customers
• Ensure all sales agreements and functions contracts entered into with the clients are communicated to other departments to assure guest satisfaction.
• Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
• Possess outstanding leadership, organizational skills, strong yield and revenue management skills, excellent written and verbal communications, a guest service focus, a team orientation and a passion for sales. In addition to your selling skills, we need creativity, motivation and dedication for this position
• Maintains a professional image at all times through appearance and dress. Responds quickly to guest requests in a friendly manner, and follows up to ensure guest satisfaction
• Communicate regularly with key wedding planners, social contacts, and other industry support. Establish account information. Call on major contacts (personally or phone) and continually promote the property.
• Actively pursue new business both locally and nationally, including visiting new offices and businesses, attending CVB & Chamber of Commerce functions and continually seeking leads that will provide catering business.
• Maximize use of all available hotel space to generate food and beverage revenues.
• Provide accurate and concise information to all departments with regard to group needs. These documents include Banquet Event Orders, Resumes and Internal Communications. Maintain proper documentation changes and special requests. Manages function details to ensure complete satisfaction and repeat business.
• Exceed client satisfaction by anticipating problems and needs and delivering high levels of service.
• Review event bills for accuracy, and approve payment.
• Conduct post-event evaluations in order to determine how future events could be improved.

General Requirements

• Maintain a warm and friendly demeanor at all times.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Maintain regular attendance in compliance with M&R Hotel Standards, as required by scheduling, which will vary according to the needs of the company.
• Maintain high standards of personal appearance and grooming
• Comply with M&R Hotel Standards and regulations to encourage safe and efficient operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.
• Weekend availability. 

Knowledge and Skills:

• Prior Catering Sales experience with a track record of accomplishments is required.
• Well rounded in hotels, upscale catering halls, and kosher catering is a must.
• Must possess exceptional customer service and a high sense of urgency.
• Prefer 2 - 4 years of solid Social Sales experience.
• College degree preferred
• Experience in Delphi is preferred.