Census and Client Benefit Coordinator - AltaPointe Health

AltaPointe Health Systems is a comprehensive behavioral healthcare, psychiatric hospital, and Federally Qualified Health Center system. Our continuum of care includes two psychiatric hospitals, multiple behavioral health and primary care outpatient locations, and residential services. The Client Financial Benefits Coordinator will work closely with our Adult Residential Services and Finance and Accounting teams for efficient and effective communications on consumer housing revenue, census management, HUD reporting, and consumer benefit enrollment needs.

Primary Job Functions:

Residential Census Management:

1.Facilitate communication with all residential staff on census, responsible for the management of the daily census.
2.Ensure the census reflects accurate consumer income and insurance by utilizing SSI and Alabama Medicaid portal.
3.Coordinate consumer admissions, discharges, and leave to all adult residential programs
4.Coordinate consumer transfers to other residential programs
5.Ensure the census information is maintained and accurate in Avatar and MICRS daily.
6.Facilitate communication with Money Management staff in researching and obtaining benefits and/or changing the payee status when necessary.
7.Maintain all financial investigation information for non-payee consumers.
8.Verify residential units daily.
9.Compile and post residentialand inpatient charges in Avatar.
10.Assist with the preparation and delivery of Room & Board statements.
11.Post Room & Board payments in Avatar
12.Prepare and send out payment receipts.
13.Track all room & board payments and "Late Notice" information of non-payee residents
14.Facilitate communication with program staff on non-payments, late notices, and updating payee status.

Consumer Benefit Enrollment:
1.Assess the appropriate insurance and drug plans for which the consumer is eligible and ensure use of all insurance and drug plans for which they are eligible.
2.Ensure consumers can meet their benefit related appointments with, but not limited to, Social Security Administration, Veteran Affairs, Disability Determination Services, attorneys and medical doctors.
3.Demonstrate the ability to assess the consumer needs by utilizing Avatar and the Daily Census
4.Obtain proper documentation to provide consumers with identification documents to include birth certificates, social security cards and state identification
5.Respond to inquiries regarding consumer benefit matters promptly and courteously.
6.Provide appropriate linkage to community service and advocate on behalf of consumers to secure community services.
7.Effectively demonstrates the application of adult specific competencies.
8.Update consumer benefit progress database on all processes daily
9.lnform and provide documentation to money management of any new income and or insurance.
10.Act as liaison between AltaPointe consumers and SocialSecurity Administration, Medicare, Medicaid, State Departments, and other third parties as necessary
11.Communicate with Client FinancialServices Coordinator and case managers regarding status of consumers lacking adequate benefits.

12. Attend training to receive updated information regarding social security and other benefits.

Courteous and respectful attitudes towards consumers, visitors, agencies, and co-workers:
1.Treat consumers with care, dignity, and compassion
2.Respect consumers privacy and confidentiality
3.ls pleasant and cooperative with others, and gentle and calm to consumers and their families.

Administrative and Other Duties as Assigned:

1.Assist with paperless initiative by organizing and maintaining electronic files
2.File documentation as needed.
3.Scanning of documentation
4.Document how to instructions of job tasks
5.Courier documents to ARS properties for consumer related purposes
6.Completes allassigned tasks accurately and in a timely manner.
7.Follows AltaPointe policies and procedures.
8.Actively works to enhance skills.
9.Actively participates in performance improvement activities.

10.Attends required in-service training and other workshops.

11.Performs other duties as assigned.

Supervision and Consultation:
1.Seeks supervision and consultation as needed.
2.Accepts and employs directives for improvement.
3.Actively works to enhance skills.

Bachelor's degree in business, healthcare administration or directly related field.

Experience in account management, and residential census management preferred. Proficient with computer applications including Microsoft Office, Excel, Outlook, and Electronic Health Record Systems (Avatar experience a plus) is required; experience with tenant management systems (RealPage experience a plus) is preferred. Has ability to work independently with minimum supervision and excellent problem-solving skills and attention to detail. Working knowledge of Social Security benefits and Application processes. Knowledge of HIPAA and relative compliance initiatives. Ability to write SOPs as well as identify improvement opportunities and develop and implement improvement initiatives.