Center Operations Manager - Ally Behavior Centers

We are hiring a Center Operations Manager for our upcoming clinic in Bethesda, MD!

Ally Behavior is a dynamic, energetic, and rewarding place to work that offers superior growth and leadership opportunities in a supportive, engaging environment. We are a full-time, center-based, early intervention Applied Behavior Analysis (ABA) therapy program serving children with autism ranging from 18 months to 6 years of age. Our mission is to deliver the highest quality therapy to help our early learners reach their potential to communicate, improve social skills and prepare for academic success. The children we serve are at the heart of everything we do, and we are passionate about our commitment to excellence and making a meaningful impact in the lives of children and their families. We have a unique and collaborative start-up culture that is driven by our diverse team of professionals and our core values of transparency, accountability, respect for others, and growth. We encourage creativity, promote engagement, and support a healthy work-life balance!

Please include a cover letter so we can get to know you better and understand why you believe you will be a good fit for our team! Applications submitted without a cover letter will not be considered.

Job Summary:

We are looking for a motivated self-starter to join our team in a managerial & administrative role and be responsible for daily operations at our upcoming therapy center. Our team members are expected to be leaders in the community, ensure our high-quality standards are met, and foster an exceptional work environment. The right candidate will have extremely strong attention to detail in addition to being professional, energetic, organized, and driven. You don't mind wearing different hats and take the initiative to get things done. We will train you on the specific job responsibilities, although the right fit will quickly and easily pick up responsibilities and manage them on their own. We are looking for a smart and talented person who wants to be part of an elite, fast growing organization.

What Your Day-to-Day Will Look Like:

• Managing communication with the parents and families enrolled in our program
• Onboarding new clients and hosting center tours
• Managing and approving sick leave and vacation requests for employees
• Validating the accuracy of center schedules
• Holding clinicians accountable for submitting session notes within 48 hours
• Ensuring that clinical note audits occur to maintain accuracy of billing
• Maintaining employee certifications and credentials
• Document management, both for clients and employees
• Ensuring adherence to budget requirements for center purchases
• Communicating with the insurance and billing department regarding client insurance authorizations
• Communicating with the talent acquisition department regarding any resignations or staffing needs
• Maintaining and recognizing staff birthdays and organizing team-building events

Who You Are & What You Bring:

• Our ideal candidate is an energetic, outgoing, person who can inspire staff on both good and bad days.
• You are comfortable wearing different hats!
• Detail oriented and a meticulous note taker.
• You are compassionate and have a high EQ - we work with families who have children with developmental delays. You take pride in excellent customer service and patient experience.
• You have varied interests and passions that you can dive deeply into. Maybe you love Russian Literature, minored in it in school, and are part of a local book club with some like-minded friends.
• You have strong and fluent written and oral communication skills. This should shine through in your cover letter - show us your style and professionalism.
• You like to work hard and aren't just collecting a paycheck and letting the time pass. Excellent performance and building something special are what you find most fulfilling in life. If you have a project on your plate, you won't stop because it's 5pm.
• You are self-motivated and want to move up and grow with our ever-expanding company.
• You are level-headed and naturally approachable. A charismatic leader who can inspire staff on good and bad days. Always a team player - you push those around you to excel.
• You understand health insurance and health insurance jargon
• You have managed a large team before, and you take pride in getting the most out of each team member.
• Must submit to a federal and state background check

You Will Be A Great Fit If You Have:

• Strong organizational skills
• Strong leadership and management qualities
• Excellent written and oral communication skills
• A professional, self-motivated, and solution-oriented mindset
• Ability to implement creative solutions to issues that arise
• Ability to collaborate with a wide variety of professionals and build trusting relationships
• Ability to manage multiple projects and priorities simultaneously
• Close attention to detail and an eye for consistency
• Flexibility in a changing day-to-day schedule

Physical Requirements:

• Ability to sit, stand, and use a computer for periods of time
• Ability to bend, reach, and grasp objects
• Ability to lift up to 30 pounds

What You Will Gain By Joining Our Team:

• Medical + HSA, Dental, and Vision coverage through Cigna
• 401(k) with Company Match
• Short-Term Disability (100% Employer-Paid) & Long-Term Disability
• Employee Assistance Program
• Term-Life/AD&D Insurance
• Whole Life Insurance
• Critical Illness with Cancer Insurance
• Accident Insurance
• Hospital Confinement Insurance
• Bonuses based on individual and company performance
• 3 weeks of paid time off plus 9 paid holidays

Note: This position is not eligible for Visa sponsorship.

Ally Behavior is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status, or any other legally protected status.