Centralized Medication Refill Hotline LPN or Medical Assistant - Southwestern Vermont Health Care

The Centralized Medication Refill Licensed Practical Nurse (LPN) works clinic staff, clinicians, triage RNs, pharmacies, and care teams to process electronic, faxed, and patient portal medication refill requests, electronic medication renewal requests, and medication prior authorizations. They will work with clinical staff remotely and will follow protocols for refilling prescribed medications, as well as prepping laboratory orders and requesting patient’s appointments using the electronic medical record (EMR). The Centralized Medication Refill Nurse will also participate in obtaining prior-authorizations for medications using electronic platforms as well speaking on the phone to insurance companies and pharmacies. The Centralized Medication Refill LPNs will participate in ongoing quality committees, projects and goals for ambulatory patient care in coordination with the Centralized Nursing Services team and will engage in patient education and clinic operational activities as needed in support of the provision of care to patients.

Qualifications/Requirements

• Graduate of an accredited school of practical nursing.
• Prior LPN experience required.
• Family practice clinic experience, and experience in processing prescription refills and medication prior authorizations preferred.

Licensure/Certification

• Current valid licensure as an LPN in VT & NY
• Current BLS certification

Experience/Skills

• A minimum of 2 years of experience as an LPN
• Excellent customer service skills.
• Proficient computer skills.
• Expertise to multi-task and problem solving in the clinical setting.
• Ability to communicate clearly and effectively and maintain quality care standards.
• Capacity to work effectively as a team member with clinicians, clinic mangers, and other staff as well as appropriately interact with patients and their families.
• Aptitude to be flexible to changing demands, and to prioritize activities.