Channel Development Account Manager - Compass Coffee
Washington, DC 20002
About the Job
About Compass Coffee
What does it mean to be an Account Manager at Compass?
Legendary Customer Service: embodies our customer focused culture through all interactions.
Building and Maintaining Relationships: determining the best ways to support all your customers by understanding their specific coffee needs. Treats all interactions as opportunities to maintain and enhance relationships
Growth Mindset: being open to new or improved ways of doing things, ideas, and systems
Bias for Action: being proactive in making decisions that prioritize our customers without unnecessary delay
Decision Making: problem solving to achieve intended results and goals
Planning and Organization: developing weekly, monthly and quarterly plans to address the needs of your customers and ensure their coffee programs maintain operational excellence
Communication: embodies positive communication in a way that inspires our customers to uphold standards, clearly communicates new trainings, standards, or systems that may impact your customers and their success
Organizational Savvy: understands the bigger picture and supports goals of Compass reaching beyond your department
Developing for the Future: develops a leads pipeline and invests in expanding existing customers" coffee programs.
- A coffee lover! That includes drinking it, making it and talking about it
- Able to learn quickly, and are excited to learn more about coffee
- Able to understand and carry out oral and written instructions and request clarification when needed
- Able to demonstrate strong interpersonal skills
- Able to work as part of a team
- Able to build relationships and converse with all types of people
- Energized by a fast-paced environment
- A problem solver, someone that looks for ways to help your team and customers
- Receptive to feedback
- Excited to continue your coffee journey at Compass—the opportunities ahead are endless
1 year+ experience in sales, preferably in coffee or cafes
Bachelors degree, 4 years honorable discharge US Military, or 4 years management experience
Basic Qualifications
- Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
Able to commute across the Mid Atlantic
- Train customers to uphold coffee standards
- Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
The pay range for this role is:
50,000 - 77,500 USD per year(Ivy City Roastery)
PI251218068