Channel Development Manager - ICONMA, LLC
Plano, TX 75024
About the Job
Channel Development Manager
Location: Plano, TX/Charlotte, NC/ Wilmington, DE/Hybrid
Duration: 12 months
Description:
Supporting the execution of marketing campaigns across Offers Management (OM)/Insight Engine (IE) channels and subchannels in Online Banking (OLB), Mobile, Erica, Financial Centers, and Contact Centers.
Develop implementation plans for targeted customer offers and referrals managed through Offers Management/Insight Engine
Translate the intended customer and associate experience into technical requirements for real-time offer display
Manage strict execution timelines and SLAs for implementation plans, test script preparation, test data requests, etc. to ensure on-time and error-free campaign deployment
Reduce the risk of defects by performing User Acceptance Testing and Production Certification of offer deployments and ongoing monitoring of production environment including troubleshooting issues
Knowledge of OM/IE, real-time rules, file functionality, all front-end applications (Lead Gen, Interact, Sales and Service App, Synergy/RDUI, OLB, mobile, etc.), and back-end system capabilities a plus.
Supports projects impacting multiple businesses unites, product lines, or business processes. Projects require cross-channel coordination, communication, influence and negotiation. Responsible for significant contributions to the design, development and completion of project deliverables. Works with the project team members on all phases of initiatives and works on portions of projects as directed by senior analysts. Typically a minimum of 4 and up to 8 years’ experience.
MS Excel
Ability to learn and navigate new user interfaces to support the business
As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.
Source : ICONMA, LLC
