Chief Information Officer at Redwood Credit Union

At Redwood Credit Union we are on a journey to re-imagine the way we do business, and we can’t do it without you - our next great hire.

Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it’s through better rates, low or no fees, or expanded services.

That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.

The successful candidate will be the lead in strategically planning, developing, organizing, directing, and evaluating all information technology needs for Redwood Credit Union (RCU). Ensure the confidentiality, integrity, and availability of data, systems, and technology. Provide for information security across the organization. Additionally, champion increased efficiency and integration of internal-facing and Member-facing technology throughout the organization, remote delivery, product management, project management, lease management, and site selection and disposition of facilities functions of Redwood Credit Union.

A list of the Essential Functions for this role are below.

• Participate in the development of Redwood Credit Union’s plans and programs as a strategic partner of the Senior Leadership Team.
• Evaluate and advise on the impact of long-range planning, introduction of new programs/strategies, and regulatory action.
• Enhance and/or develop, implement, and enforce policies and procedures through systems that improve the overall operation and effectiveness.
• Assess and ensure the confidentiality, integrity, and availability of data and systems utilized by RCU.
• Align and evolve RCU’s technical capabilities commensurate with its business model and strategic objectives.
• Attend and actively participate in Board of Directors meetings, Senior Leadership Team, Project Governance Committee meetings, Technology Integration, strategic planning sessions, etc.
• Lead strategic technological planning to achieve business goals by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies.
• Create and manage an enterprise-wide IT security program that is focused on protecting Member information and ensuring the integrity and resilience of RCU’s IT systems and infrastructure.
• Represent Redwood Credit Union to outside entities such as examiners, auditors, vendors, and support companies.
• Participate and represent Redwood Credit Union at various internal and external functions to promote its services and commitment to our industry and the communities we serve.

• Translate the Credit Union's strategic and tactical business plans into business management strategies and operational plans.
• Participate in the development of the Credit Union's plans and programs as a member of the Senior Leadership Team.
• Develop and implement plans and policies to attain goals and objectives, measure progress, and implement adjustments as appropriate.
• Review and approve short- and long-term goals and objectives for all areas of responsibility.
• Provide strategic input and leadership on decision-making issues affecting the Credit Union, i.e., evaluation of potential properties, alliances, acquisitions, and/or mergers.
• Direct budget preparation for areas of responsibility and monitor and adjust for variances.
• Review and identify cost-effective and efficient utilization of Redwood Credit Union resources.

• Review, with direct reports, the employment, counseling, performance evaluation, training, motivation, discipline, and assignment of duties of areas of responsibilities for staff.
• Develop controls to monitor areas of responsibilities activities.
• Evaluate the effectiveness of areas of responsibilities, activity statistics, and reports.
• Delegate, coordinate, and review all work to ensure quality of work and efficient productivity of staff.
• Conduct leadership meetings to disseminate pertinent information, and discuss procedures, policies, and/or problems to ensure optimum teamwork at all times.
• Review reports and recommend specific changes to improve efficiency and productivity while keeping costs down.
• Assure the accurate preparation and timely submittal of reports to appropriate departments and agencies.
• Provide leadership and guidance for direct reports and establish and communicate job responsibilities and performance expectations to ensure mutual understanding of desired results.
• Recruit, select, train, motivate, mentor, evaluate, and develop direct reports.

• Staff liaison to various board committees.
• Establish and maintain relationships with key contacts in the community including volunteer centers and non-profit organizations; participate in community events.
• Perform other duties as assigned.

• SVP/Information Technology
• SVP/Product, Project & Corporate Real Estate

• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 15 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors, majority of the time is spent at a desk.

Required Experience

• Ability to plan, organize, and effectively run a multi-faceted and dynamic Information Technology department of a mid-size organization.

• Thorough knowledge of all aspects of financial institution information technology methods, practices, and services.

• Current knowledge of all laws, rules, and regulations pertaining to information technology.

• Thorough knowledge of modern management techniques and practices.

• Strong negotiation, persuasion, and public speaking skills.

• Skill in establishing future business directions including developing long-range plans impacting business success.

• Skill in establishing, articulating, and modeling organizational vision and goals.

• Knowledge of computer operations and network and software administration.

• Skill in the operation of a personal computer with word processing, spreadsheet, and presentation software and Intra/Internet access.

• Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop sound, effective approaches.

• Ability to plan, implement, and evaluate the achievement of goals, objectives, and work plans.

• Ability to lead, motivate, and supervise team members.

• Ability to communicate effectively both verbally and in writing.

• Ability to establish and maintain effective working relationships with a diverse group of people including directors, regulators, Members, team members, attorneys, vendors, and other parties.

• Ability to read, analyze, and interpret complex documents.

• Ability to respond effectively to sensitive inquiries or complaints.

Physical Requirements

• Ability to stand, bend, stoop, sit, walk, twist, and turn.

• Ability to lift up to 15 pounds occasionally.

• Ability to use a computer keyboard and calculator.

• Work environment is indoors; majority of the time is spent sitting at a desk.

Education/Experience

A combination of education and experience equivalent to a bachelor's degree in computer science, or closely related field with a minimum of fifteen years of experience managing an organization's technology infrastructure as well as operations and lending management experience in a financial institution, with at least five years of that experience at a senior management level.

Compensation

Base starting range: $339,000 to $399,000 annually, commensurate with experience.

Our base salary starting range is based on the scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

• Competitive medical, dental, and vision insurance, mental health offerings

• Employee performance incentive plan

• Salary Advancement– Merit increase based on performance

• 401(k) program with employer match

• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks-

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

• RCU employees are eligible for a 1% discount on all recreational or boat loan products

• 2% discount off Visas and LOC Loans through RCU

• 0% interest loan to support employees with various immigration-related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.

• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

• 0% interest on garment, fitness, or home office equipment loan of up to $500

• 100% financing for employee-purchased homes!

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950

• Recognized by Newsweek as one of "America's Best Credit Unions 2024"

• Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting

• Voted Best Places to Work in the North Bay 19 years in a row

• World-class employee engagement scores

• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

• Recognized by Forbes as one of “America’s Best Small Employers 2023"

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer