Chief Operating Officer - Blue Ridge Health

Overview:

Blue Ridge Health is seeking a Chief Operating Officer to join our Administrative Team in Hendersonville, NC. 

What We Offer You::

• A competitive benefits plan, including Medical, Dental and Vision
• Company sponsored life insurance and short and long-term disability coverage
• 403(b) retirement account with company matching
• Supplemental accident insurance available
• 9 paid holidays per year
• PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!)

What You'll Do::

The Chief Operating Officer (COO) directs, manages, and continuously evaluates, the operations and support service activities of Blue Ridge Health, emphasizing efficient operations, financial accountability, quality and risk management, and strategic development. 

Responsible for overall Operational Management of multiple systems of care within the organization necessary to provide effective and accessible quality healthcare.

• Works closely with the Chief Medical Officer to coordinate clinical activities.
• Ensures that effective systems are in place to support the delivery of patient care and clinic operations.
• Remains current on local and national healthcare trends, and applies best practices to the Health Center’s work processes.
• Develops and fosters effective collaboration between departments to ensure an integrated approach to providing services, and fulfilling BRH goals and objectives.
• Effectively reports health center activities and information to the BRH Chief Executive Officer, and other members of Senior Management Staff, as appropriate.
• Effectively reports health center activities and information, as appropriate, to the BRH Board of Directors.
• Reviews performance against operating plans and standards. Provides reports to subordinates to interpret results and make necessary plan revisions.
• Ensures that clinical services are compassionate, efficient, timely, and serve to improve the health status of our patients.
• Maintains knowledge of current requirements of federal, state and local policies and procedures regarding migrant and community health programs

Responsible for oversight of departmental and service line financial budgets, targets, and measures.

• Develops, implements, and monitors annual organization budget(s) by analyzing financial impact of changes in operational activities, and forecasts actual revenue/expenditures versus approved budget.
• Develops cost/benefit analyses of new patient care services and equipment to maximize patient revenues.
• Meets monthly with practice and service line management to review financial performance and key practice indicators.
• Ensures that the practice operations staff follows all approved receivable/collection guidelines, policies & procedures.
• Assists in the development of and implementation of the annual budget to produce budgeted operational results.
• Reviews and approves cost control reports, cost estimates, and facilities and staffing requirements.
• Monitors trends and assists in the improvement of services by analyzing operating procedures and recommending cost-effective and efficient solutions.
• Works closely with the BRH Board to build support from funding sources and from elected and / or appointed government officials. Assists, as required, in raising additional capital to enable BRH to meet its objectives.

Responsible for facilitating strategic goals that expand organizational market share and the scope of services provided to patients.

• Assumes leadership responsibility for development and expansion of clinic facilities and new services.
• Participates in the collaboration and coordination of community agencies and / or resources in providing continuity of care and continuing education programs for health center staff.
• Generates community awareness and support of the Health Center’s purpose and activities.

Responsible for initiating and evaluating activities aimed towards achieving operational excellence for Quality Improvement, Compliance, and Risk Management.

• Design, development, implementation and effectiveness review, of quality assurance, regulatory, risk management, and accreditation compliance standards and policies & procedures in conjunction with the Director of Quality Management.
• Works in conjunction with the BRH Director of Quality Management to develop and implement Risk Management program in a manner that fulfills the mission and strategic goals of BRH, while complying with state and federal laws and accreditation standards related to safety and risk management.
• Works collaboratively with all levels of management, provider, clinical, and support staff to actively facilitate performance improvement activities, including all committees related to risk management, safety, and quality improvement.
• Coordinates and leads regulatory inspections and for any resulting citations, provide responses and implement action plans.
• Serves as organization’s HIPAA Security Officer and organization’s Corporate Compliance Officer

 

What We're Looking For::

Professional and Technical Knowledge:

• 4-year degree in Health, Business Administration, or a related field. Advanced degree in Health, Business Administration, or a related field, preferred.  Any combination of appropriate education and experience may be substituted for the minimum education and experience requirement.
• 5+ years of progressive management experience in an ambulatory healthcare setting is required.
• Experience in managing a federally funded healthcare center or other non-profit healthcare facility, preferred.
• Knowledge of ambulatory healthcare organizational policies, procedures, systems and objectives; health care administration systems; governmental regulations and compliance requirements; risk management; patient flow and facilities

Description of Primary Attributes:

• Excellent interpersonal skills and empathy towards patients, as well as have excellent communication skills, critical thinking skills, the ability to handle stressful situations, the capacity to function independently, have varied clinical experience, and the ability to document meticulously.
• Excellent process improvement skills and able to understand clinic functions and department interactions.
• Knowledge of practice management components, particularly in cost constrained environments.
• Knowledge of regulatory, safety, risk management, and accreditation compliance standards and activities required to maintain compliance i.e., HIPPA, FQHC, OSHA, OIG, Compliance, HRSA, CLIA, Joint Commission, NCQA, etc.
• Ability to manage and supervise various positions and relate well to people from diverse ethnic and cultural backgrounds, as well as have a passion for working with at-risk, culturally diverse populations.
• Basic understanding of information technology and ability to organize, analyze and synthesize complex data from various sources.
• Able to read and interpret financial statements, develop and nurture vendor relationships for purchasing optimization.
• Able to adapt process improvement in accordance with organization objectives. Experience and/or good working knowledge of Six Sigma, Lead, etc. a plus.
• Builds a positive work environment by working cooperatively within department and with other areas through teamwork, interpersonal skills, and personal improvement/initiative.

About Blue Ridge Health::

At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.

 

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.