Chief Operations Office - Damien Center

Chief Operations Officer (COO)

Administration

Damien Center Values

Dignity-Collaboration-Accountability-Equity-Quality-Innovation

Founded in 1987, Damien Center is Indiana's oldest and largest AIDS service organization (ASO) and serves more than 10,000 individuals living with or at risk for HIV through a comprehensive, innovative approach to care and prevention. Our purpose is to be a trusted partner in providing services, education and advocacy for all people living with or at risk for HIV and any person seeking a safe and welcoming home for care. Our services include primary medical care, HIV care, pharmacy services, mental health, housing, and nutrition.

Position Summary:

The Chief Operations Officer (COO) oversees the day-to-day administrative and operational functions for various programs and activities of the Damien Center, including ensuring cross- functional effectiveness, cohesive operations across multiple buildings, and strategic program growth. Oversight will include patient experience, insurance enrollment, dental operations, case management, outreach activities, social enterprise management, and other programs. The position helps eliminate inequality within the agency and to those we serve. The COO helps adhere to state and federal accreditations and achieve goals established in the agency's comprehensive quality improvement plan. Develops and oversees business operations strategy and income maximization in tandem with the President & CEO. Manages operational budgets, various grant expenditures and outcomes, expansion goals, and compliance to policies and procedures. Improves and maximizes operations, income, and growth for HIV and infectious disease care, primary care, dental care, case management, and Damien Pharmacy. Evaluates and improves the patient experience and the integration of services from other departments. Possesses excellent business acumen, strategic thinking, interpersonal and relationship building skills, and strong work ethic.

Duties and Responsibilities:

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills.

• Develops a strong vision and strategic direction with the President & CEO to maximize revenue, operations, and outcomes for both clinical and non-clinical programs including medical, dental, pharmacy, case management, and other services as established.
• Maintains and improves cross functional operations across multiple buildings, enhancing safety, technology, program implementation, and care to better service clients and patients.
• Ensure the integration of diversity, equity, and inclusion strategies across programs and operations, seeking advice and insights from diverse voices including race, ethnicity, gender diversity, and other groups served by Damien Center.  
• In collaboration with the pharmacy team, establishes best-practice business operations for Damien Pharmacy, including efficient pharmacy operations, clinical pharmacy services, 340B compliance, and strategies that generate revenue and assure patients can afford and secure their medications
• Oversees the development and implementation of a new dental practice including dentist, dental support staff, office management, and revenue generation.
• Develops strategies to maximize revenue from pharmacy sales, revenue cycle, 340B income, and other revenue sources directly associated with medical, dental, and pharmacy services.
• Oversees the patient/client intake process, retention in care, and ongoing case management for various specialized populations including individuals living with HIV and Hepatitis C, engaging in PrEP care, seeking primary care, enrolling in gender affirming care, and other populations seeking a safe and welcoming place for care
• Evaluates the effectiveness of business operations, including productivity and efficiency, and develops processes for improvement in collaboration with the quality/compliance team.
• Effectively establishes and meets outcomes for various clinical and non-clinical programs and completes process improvement strategies as identified.
• Analyzes and interprets data and metrics to create reports for the board of directors and CEO that highlights trends and proposes enhancements based on those trends.
• Leads the implementation of strategic goals and objectives, including the assessment for and implementation of specialty care opportunities.
• Oversees the creation and implementation of organizational policies and procedures to effectively achieve compliance with all regulatory agencies and accrediting bodies.
• Manages the budget and grant compliance for various programs.
• Evaluates market trends and identify new business for programs across the agency in conjunction with the CEO.
• Facilitates ongoing operational meetings and participates in taskforces and committees as identified by the CEO.
• Maintains a strong working knowledge of HIV disease process and treatments, LGBTQ+ unique needs, primary care practices, case management, and behavioral health management.
• Develops strong relationships with collaborating external partners or potential partners, including other HIV programs, medical providers, and funders as appropriate.
• Represents Damien Center at various public meetings, providing updates and information as appropriate.
• Assists in triaging patient and client complaints and other emerging issues.
• Leads various growth and expansion efforts as identified in the strategic plan or the CEO.

Education and/or Experience

Must have five or more years of experience in a leadership role within the nonprofit sector, or a Community Health Center, or similar experience. Knowledge in nonprofit leadership, clinic operations, pharmacy, 340B, or revenue cycle preferred. Bachelor's degree required and master's strongly preferred. Knowledge of HIV and STI infection and treatment preferred. Experience working with diverse populations, including individuals with HIV/AIDS preferred. Experience with Medicare/Medicaid and commercial insurance preferred. Bilingual in Spanish/English preferred.

*Work or lived experience may substitute for education requirements on a case-by-case basis.

Knowledge, Skills, and Abilities:

Possess superior organizational and administrative skills. Excellent interpersonal and communication abilities. Excellent computer skills in a Microsoft Windows environment. Ability to work independently and achieve high standards of productivity, achieving deadlines and with superior product results. Strong calendaring, organizational, and document management skills required. Proactive approach to solving problems and communicating to leadership. Knowledge of office management systems, procedures, and office equipment required. Excellent time management skills and ability to prioritize work.

Qualifications

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required.  Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.  The individual in this role must display the highest level of integrity and confidentiality. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in their area of responsibility.

Physical Demands: 

The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks.
• The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation ay be made for individuals with disabilities to perform the essential functions. Remote work is on a case-by-case basis and must be approved by the supervisor.

• Office setting, with sustained use of a computer.
• The noise level in the work environment is minimal to moderate.
• Individuals should maintain personal and professional competency and work to create an environment of courtesy, respect, inclusion, and positivity in all interactions both internal and external to the organization.

• FLSA Status: Salaried, Full-time, Exempt               
• Leader: President & CEO
• Salary: Market Based

• Benefits: 
• 150 hours of PTO in the first year followed by 195 hours per year moving forward.

• 12 paid holidays
•  Medical coverage options include a PPO plan or a HDHP.
• Dental & Vision plans
• Health Saving Account or Flexible Spending Account
• Dependent Care Flexible Spending Account
• Employee Assistance Program
• 403b Retirement Account with 5% matching and 100% vesting after 90 days
• Life Insurance @ 2 times the annual salary
• Voluntary Life Insurance Plan including spouse and child coverage options
• Short- & Long-Term Disability Plans
• Premium Subscription to the CALM APP which assists with anxiety, stress & other mental health challenges
• Professional Development Opportunities
• Tuition Assistance
• Annual performance review that includes an annual performance-based salary increase

Protecting our team members, clients, volunteers, and community partners is an integral part of how we ensure our continued work with the clients we serve.  As a condition of employment, Damien Center requires team members to be vaccinated against influenza and receive a tuberculosis skin test (or chest x-ray) annually, and to be vaccinated against COVID-19 (including all boosters), barring an approved religious or medical exemption.   

Damien Center is an Equal Opportunity Employer

Damien Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, family status, ethnicity, national origin, age, disability, marital status, amnesty, status as a covered veteran, other legally protected status, or genetic (including family medical history) information.

Damien Center complies with applicable federal laws and with all state and local laws governing non-discrimination in employment in every location in which Damien Center has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please apply at www.damien.org/job-opportunities

This position description does not constitute a contract of employment or guarantee of any terms or conditions of employment.  Damien Center employees are employed on an at-will basis. Nothing in this position description restricts Damien Center's right to assign or reassign duties and responsibilities to this position at any time.