Chief Quality Officer - National Office Leader - Centri Business Consulting
Philadelphia, PA
About the Job
The Chief Quality Officer (CQO) leads, facilitates, and oversees activities designed to support engagement teams in the execution of a high quality customer experience. Utilizing quality concepts and data analysis, the CQO facilitates initiatives surrounding the overall quality process that aligns with the strategic goals of Centri Business Consulting, LLC ("the Firm"). Reporting to, and at the direction of the COO, the CQO assists in the development of annual quality initiatives and drives progress of annual quality improvement priorities throughout the Firm. Collaborates with and informs leaders of opportunities for improvement based on data, best practices, and evidence. Provides clear direction for change and assists in change management.
Core Responsibilities
- In accordance with the strategic vision of the Firm establish governance, controls, and policies to ensure the Firm's product is best in class.
- Maintain and report results of quality initiatives and development programs including engagement team skills evaluation, identify skill gaps from reported results and recommend the appropriate training.
- Intimate knowledge of current accounting standards for both public and private companies.
- Oversight of the National Office and firm quality control function.
- Oversight of client survey process, strategically evaluate data received as part of survey process for themes and oversee total quality service process.
- Oversight of the Firm's quality rating process.
- Oversight of engagement team audits and root cause analysis.
- Oversight of policy and template development.
- Develop and execute training programs for quality related initiatives.
- Establish and oversee client acceptance / reacceptance process and related client risk ratings.
- Support Firm initiatives and development opportunities.
- Leadership responsibilities include building in person connections with the team, peers and senior leaders in the Firm.
Required Skills/Abilities:
- Thrives in a fast-paced environment with at times changing priorities.
- Attention to detail and well organized; ability to analyze results and develop process driven solutions.
- Excellent knowledge of MS Office (particularly Word, PowerPoint and Excel),
- Excellent communication and people skills.
Education and Experience
- 15+ years of professional experience building and establishing quality related process driven solutions, preferably in professional services firm.
- CPA required, MBA a plus
- Experience leading quality improvement initiatives that are collaborative, results-oriented and data-driven.
- Experience building and leading successful teams.
- Ability to provide mentorship and guidance to staff at all levels.
- Bachelor's in accounting.
This position is an exempt position as it relates to the fair labor standards Act. Centri provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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