Chief Revenue Officer - Send

You'll Report to: Andy Moss, Co-Founder & CEO

Team: Revenue

Location: Remote US-based - East Coast/Midwest

Job Type: Full-Time, Permanent

Visa / Sponsorship Available: Not Available

The Chief Revenue Officer Role

Send Technology is a rapidly growing InsurTech SaaS company specializing in the commercial and specialty insurance sector. Our mission is to help underwriters "write better business faster" on a global scale. We achieve this through our AI-enabled underwriting platform, specifically designed for the complexities of the commercial and specialty market. Our workbench serves as a one-stop desktop for underwriters, bringing together data, documentation, and decision points, enabling our customers to harness the power of ecosystem integrations, data, and AI to drive their growth.

As we continue to expand, we are growing our customer base through strong word-of-mouth and strategic partnerships, deepening relationships with existing accounts through a 'land and expand' approach. Our ambitious product roadmap fosters ongoing, future-focused conversations with customers, who actively shape the solutions we develop. Building from our roots in London, we have established strong brand recognition and are now expanding significantly in North America and Asia, with a strategic focus on growth in the US market. Additionally, we are currently preparing for our Series B funding round, which will accelerate our growth and further scale our business. Join us to build a scalable revenue engine and lead our next chapter of expansion!

About Send

In 2017, the three founders of Send (Andy Moss, Ben Huckel, and Matt McGrillis) had a vision to reshape and enhance the underwriting processes of commercial insurers by fusing advanced technology and deep expertise.

In 2019, Send delivered a commercial and specialty Underwriting Workbench for a leading global insurer (a major FTSE 100 carrier, one of the UK's top five composite insurers) – streamlining operations, driving efficiencies, and providing forward visibility.

Over the next five years, we implemented multiple Underwriting Workbench solutions in both the UK and US markets.

In 2022, Send won three awards for the Underwriting Workbench and announced a $10m Series A funding raise to expand in the UK and US.

In 2023, Send launched 'Smart Submission,' a stand-alone component of the Underwriting Workbench, to help insurers tackle submission chaos.

In 2023, Send was named as a "Leader" in the IDC MarketScape: Worldwide P&C Intelligent Underwriting Workbench Applications 2023 Vendor Assessment. Send's 'financial stability and growth' was noted as a key strength.

In 2024, Send was named a "Top Provider" in the Datos P&C Workbench report, and a "Leader" in the Celent Underwriting Workbench reports in both North America and Global Markets. We also won IBUK's 2024 Top Insurance Employers award.

We have a growing pipeline of opportunities in multiple geographies and report year-on-year growth. Our vision is to be the market-leading underwriting software platform for agile carriers.

Our Funding

From 2017 to 2022, we bootstrapped our growth journey, transforming into a profitable and stable company. In November 2022, after a year of customer and team growth, we successfully secured $10m in Series A funding to accelerate our expansion in the UK and US and further develop our product. We enjoy the support and expertise of our investors, Mercia and Breega.

We are currently preparing for our Series B funding round and looking forward to the growth acceleration this will facilitate.

What You'll Be Doing as Chief Revenue Officer at Send

• As a direct report to the CEO and a member of the Executive Team, you will shape and influence the future of Send and be a critical contributor to its success and continued growth.
• You will provide revenue-building leadership, strategy, and vision to our business.
• You will partner with our Marketing Team to build brand awareness, develop pipeline, and enhance customer advocacy.
• Your work with the Founders and the Executive Team will continue to promote Send as a thought leader and innovator in the sector.
• You will develop revenue forecasts and ensure accurate financial reporting to the Executive Team and Board.
• You will play a key role in transforming the underwriting experience for our customers, working hand in glove with our Technology and Customer Experience Teams to maintain our market-leading position and innovate at speed.
• Your leadership of our growing Revenue Team will see you coaching and developing them to new levels of performance and success.
• Partnering with our Delivery, Operations, and Product Teams, you will enhance and develop our ecosystem of partners, from system integrators to sales channels, to enable our growth and ambitions.
• As an early member of our North American team and a critical shaper of our success in this region, you will provide executive leadership to the whole team locally, representing Send externally and building relationships with key stakeholders in our business.
• You will frequently travel to visit customers, our HQ in London, and teams around the world. You must be prepared to do so from the start, bringing the Send culture to life and enjoying new experiences along the way.

Skills & Experience Needed to Be a Successful Chief Revenue Officer at Send:

• Extensive experience in the InsurTech or commercial insurance market, with a proven ability to develop and position sophisticated, solutions-based propositions.
• A strong track record in building and driving revenue within enterprise-level SaaS on a global scale.
• Deep experience within fast-growing, ideally VC-backed businesses, including engagement with Boards and investors.
• Exceptional strategic planning and analytical skills, with the ability to leverage data and insights to drive informed decision-making and optimize our GTM strategies and performance.
• Demonstrable experience in building and scaling a repeatable and consistent revenue engine, including the development of robust sales and operational processes, along with experience working with partnerships, systems integrators (SIs), or professional services to drive revenue growth.
• A proven track record in the FinTech, RegTech, or insurance sectors, with strong mentoring and coaching skills to support the professional growth of team members, along with experience in fostering development and progression within a sales or revenue team.

What's on Offer - Life at Send

• Salary Range: $520,000 - $560,000 Total Compensation ($260,000 - $280,000 Base, 100% OTE commission and uncapped commission structure). If your salary expectations differ from the range listed, please don't let that deter you from applying. If you have the right skills and experience, we do have some flexibility.
• Medical, dental, and optical coverage as well as basic life insurance, short- and long-term disability, and access to additional voluntary cover.
• 401k contributions: 100% match for the first 3% and a 50% match for the next 2%.
• Time Off: 25 days' vacation leave for all colleagues, regardless of your location worldwide, in addition to public holidays. We also offer volunteering time and a wellness day.
• Access to Spill, providing free and confidential therapy and mental health support.
• Annual learning and development budget to use through Learnerbly, giving you access to hundreds of books, courses, conferences, subscriptions, and learning resources to support your development.

Check out Send's public Handbook for more information on our product, recruitment process, team, benefits, and much more.

How Do You Join Us?

Our process for finding our new CRO is built on a belief that this is a two-way conversation between you and us. We will introduce you to key members of the Send and investor teams to allow us all to determine if this is the opportunity for you and if you are the right choice for us.

You will spend time with our CEO & Co-Founder Andy Moss in the first instance. We will then offer you the opportunity to meet our two Co-Founders, Matt & Ben, members of the Executive Team, Board, and our investors. We would also encourage you to spend time with members of the Revenue Team.

We Care Deeply About Inclusivity & We Bake It Into Our Approach

At Send, our focus lies in enhancing our culture rather than building a team that fits a cultural alignment. We recognize from our experience that a diverse, equitable, and inclusive team enhances our innovation, creativity, decision-making, overall performance, team success, and much more.

When considering applying for a role that has captured your interest, we encourage you to submit an application even if you don't meet every requirement. Studies show that women, Indigenous people, and individuals of color are less likely to apply for jobs unless they meet every qualification and requirement detailed within the job advert. At Send, we aim to break away from this trend.

When it comes to growing the team, we welcome everyone to apply, regardless of background, ethnicity, or culture. We are committed to thoroughly reviewing all applications and refraining from discrimination based on race, ethnicity, color, religion and belief, national origin, sexual orientation, age, marital status or civil partnership, family status, pregnancy and maternity, disability (both visible and invisible), gender identity or expression, or any other legally protected status.

We understand that fostering inclusive hiring practices is a continuous journey that requires dedication and ongoing improvement. We welcome any feedback you may have regarding our hiring or interview processes.

If you have any specific needs or additional requirements, please feel free to share them with us in the designated space on your application. Our aim is to make the application and interview process as smooth and comfortable as possible.

Need help with your application or have additional questions regarding the role? Email - liam.longstaff-pagoni@send.technology

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