Child Support Enforcement Specialist 1 (04-DOR114) - State of Alaska

Are you looking for a job that includes:

• Working with a knowledgeable, high-achieving, experienced and fun team
• Having opportunities for career progression – promote!
• A chance to learn about all areas of child support by working with our various sections.
• Playing a direct role in improving the lives of Alaskans by supporting the child support program

If you are interested in working in a dynamic agency where you will be a part of this vision, then we want you!
 
What you will be doing:
The mission of the Child Support Enforcement Division is to collect and disburse child support payments. We strive to ensure children receive their support through cooperation, collaboration, and innovation to drive our success with the communities, partners, and families we serve.

The Child Support Specialist 1 represent the full working professional level involved as a team member in the establishment, modification, and/or collection of child support. Under general supervision, as a member of the customer service center or a case management team, this position determines, performs, or directs the performance of required actions in case preparation and investigation to collect court-ordered or administratively determined child support payments from responsible parents, to determine paternity, to establish child support orders and to maintain quality customer service.
 
 
The benefits of joining our team:
Located in the Atwood building in downtown Anchorage, we are a large division with 196 employees. In your role, you will have a direct influence on the agency's ability to effectively and efficiently attain federal and department goals and objectives.

Along with the benefits provided by the State of Alaska, including health insurance and retirement, you will receive the benefits of in-depth training on how to do the work, multiple advancement opportunities, and a management team that empowers and mentors staff who are interested in progression.

This position requires in-person training, and office presence is required.
  
 
Whom we are looking for:
The ideal candidate will be able to successfully perform the following key job tasks:

• Conducting interviews and performing in-depth reviews of court and administrative child support orders.
• Calculating monthly child support obligations.
• Interpreting and applying program rules, regulations, policies, and procedures, and effectively communicating program information and requirements in precise and understandable terms, both verbally and in writing.
• Analyzing household income documents (including tax returns, pay stubs, and employer reports) and expenses, and enforcing the collection of payments on delinquent or past-due accounts.
• Ability to type a minimum of 35 gross words per minute with an accuracy rate of 95% or higher.