Citizen Services Contact Center Agent at Adecco USA
Albuquerque, NM
About the Job
NEW MEXICO RESIDENTS ONLY
Adecco is assisting our client in recruiting residents of New Mexico for Customer Service Representative roles. Working hours are based off of Mountain Standard Time Zone. The pay range is from $18-$20 an hour, based off living wage in your area.
This is a Full-Time, Contract Position.
Hours: M-F, 8-hour shifts between 7:00 am – 7:00 pm MST
The Citizen Services Associate will leverage call center experience, customer service skills, problem solving, and attention to detail to deliver a positive customer experience. The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results.
Basic Qualifications (Required Credentials)
2years of Customer Service experience
1year of call center environment experience
High School Diploma or GED
Proficiency with computers: Experience using the internet, email via Outlook, etc.
Data entry experience
Listening, verbal, and written communication experience
Microsoft Office (Excel, Word, Outlook, and Teams) experience
Internet access sufficient to handle calls received via the Internet
Quiet and private remote work location
Preferred Qualifications
Former Transaction Processing Experience
Education High School Diploma/GED
Basic Qualifications:
• 2 years of Customer Service experience
• 1 year of call center environment experience
• High School Diploma or GED
• Must pass a background check
• Proficiency with computers
• Data entry experience
• Listening, verbal, and written communication experience
• Microsoft Office (Excel, Word, Outlook, and Teams) experience
Work From Home Requirements:
• Must connect to modem/router with provided Ethernet cord
• Internet access sufficient to handle calls received via the Internet
• Quiet and private remote work location
• Must reside and work at the address provided (no coffee shops, friend's houses, etc.)
Job Responsibilities/Skill Set for position:
• Answer incoming phone calls, chats and or emails.
• Conduct outreach phone calls and or emails.
• Provide outstanding customer service.
• Recognize and follow call flows with scripts.
• Research and review customer inquiries.
• Research information using multiple systems. Relay research findings and outcomes to
• customers.
• Identify and escalate appropriate issues.
• Cleary document call information and encounters in call logs.
• Recognize and alert management of risk and trends.
• Quickly transition from one task to another.
• Always maintain a professional demeanor.
• Provide excellent listening, verbal, and written communication.
• Have a quiet and private remote work location.
• Home internet access must be sufficient to handle calls received via the internet.
• Utilize all Microsoft Office (Excel, Word, Outlook, and Teams)
• Proficiency with computers: Experience with data entry, using the internet and email via
• Outlook.
Perks:
1. Weekly pay every Friday
2. Benefit offerings include medical, dental, vision, life insurance, short-term disability,
additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our
program provides employees the flexibility to choose the type of coverage that meets
their individual needs.
3. FREE upskilling opportunities through the Aspire Academy. Our Aspire Academy offers
20+ online courses designed to help Adecco candidates and associates gain skills to take
your career to the next level – at your own pace. The mobile-friendly website is 100%
FREE to access and has a dedicated support center to help YOU succeed. See how we
can help you learn the fundamental, leadership, and/or industry-specific skills you need to
secure a better future:
Pay Details: $18.00 to $20.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
