Claim Intake Assistant - American International Group
Atlanta, GA
About the Job
Claims Intake Assistant
Join us as a Claims Intake Assistant to grow your experience in Claims.
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
How you will create an impact
The Claim Intake Assistant is an entry level position in the Claim Intake Department that is responsible for setting up new claim files. The Claim Intake Assistant is responsible for reviewing the first notice of a loss (FNOL) documents, indexing the documents for prior/duplicate claims, forwarding documents to the assigned adjusters, handling phone call claim inquiries to the department, and accurately entering into the claims computer system the corresponding policy, the date of the loss, accident location/state and a brief description of the loss to generate a new claim number.
Monitor the various FNOL in-boxes for new submissions and address within 24 hours of receipt.
Review all notices and attached documents, index to determine prior/duplicate notice, forward the notices/documents to the assigned technician/adjuster.
Review the policy information contained within the FNOL to identify the proper division and type of loss.
Use OneClaim system for creation of a file, ensure accuracy with the required data fields to generate a new claim file.
Responsibilities also include escalating new case creates that are time sensitive such as settlement demands or imminent trial dates, and those incidents that may have media attention, etc.
What you will need to succeed
High School Diploma or equivalent required
Willing and able to learn new information and/or processes
Knowledge of using computers and using Microsoft Outlook, Word, Excel, MS Teams
Good written and verbal communication skills
Detail-oriented
Being flexible and able to multitask
Self-motivation to succeed, learn and grow
Able to work with a team, as well as on your own with minimal supervision
Ready to take your career to the next level? We would love to hear from you.
#LI-AIG #claimsprofessionals #claims
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area:
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
AIG Claims, Inc.