Claim Specialist - Property Field Inspection - State Farm

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At State Farm we invest in our employees by providing a competitive Total Rewards package:

Potential salary range: $59,059.65 - 79,230.63 annually ($29.31 - 39.32 hourly)

Potential yearly incentive pay up to 10% of base salary

Competitive Benefits, including: 

• 401k Plan
• Health Insurance
• Dental/Vision plans
• Life Insurance
• Paid Time Off
• Annual Merit Increases
• Tuition Reimbursement
• Health Initiatives

For more details visit our Benefits Summary page.

And more!

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Responsibilities:

Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accidental and weather-related claims for homeowners, commercial properties, and large losses.  

We are looking for an experienced and highly skilled professional to contribute to our dynamic team. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service.  

Key Responsibilities:

• Conduct on-site inspections and assessments of property damages for both residential and commercial claims
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
• Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines

Where you’ll work:

This position is located in Portland, OR and is responsible for servicing these zip codes: 97056 97102 97144 97147 97210 97217 97225 97113 97119 97131 97008 97118 97123 97133 97018 97132 97141 97007 97054 97064 97106 97205 97229 97048 97109 97125 97140 97203 97221 97003 97078 97117 97130 97134 97223 97224 97005 97006 97062 97107 97116 97124 97136 97231 97103 97138 97110 97053 97145 97016 97051 97146 97121 97067 97068 97213 97027 97040 97045 97060 97236 97022 97041 97080 97086 97216 97011 97031 97049 97201 97209 97211 97212 97227 97232 97239 97267 97019 97030 97035 97055 97204 97219 97266 97010 97024 97028 97089 97206 97218 97220 97009 97014 97015 97021 97034 97036 97058 97214 97215 97233 97070 97202 97222 97230 97342 97023 97038 97375 97017 97063 97761 97042 97004 97037 97065 97823 97861 97033 97812 97039 97057 97029 97050

Competitive candidates should reside within a commutable distance of this territory.

This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments.

Hours of operation are continually evaluated and may change based on business need. Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel to assist in other territories.  Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours. 

• Bachelor's degree in a related field is preferred or equivalent work experience
• Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims
• Strong knowledge of property insurance policies, coverage and claim handling practices
• Demonstrated knowledge of both residential and commercial building construction
• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
• Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus
• Proven ability to assess damages, estimate repair costs, and negotiate settlements
• Detail-oriented with strong organizational and analytical skills
• Proficient in using claims management software and other relevant tools 
• Familiarity with local regulations and compliance requirements in your assigned territory  

Physical Requirements:

• Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
• A valid driver's license is required

Preferred Skills:

• Experience in handling complex or high-value claims
• Construction background
• Water mitigation inspection
• Xactimate, XactContents

Additional Details:

• Employees must successfully complete all required training, including applicable licensing exam(s) and background checks required of various state(s).
• State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.
• Visit State Farm Careers for more information on our benefits, locations, and the hiring process