Claims Advocate at AKKODIS

 

Tuesday - Saturday start time between 6am - 8am, 8am - 530pm, for training first 5 weeks

Technology company that is changing the way the world thinks about transportation. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, becoming part of the fabric of daily life. We're making cities safer, smarter, and more connected.

As a US Claims Advocate, you will investigate, manage, and submit claims for compensation that occur throughout the region in connection with the app. You will also work in collaboration with our third-party insurance partners with a focus on timely routing and escalation of claims. As a subject matter expert, you will assist with more complex inquiries while mentoring fellow associates on the team. This role will be a hybrid onsite/work from home schedule once offices reopen, and is available in both weekday and weekend shifts. Are you ready?!

What You’ll Do

* Investigate and submit new claims to insurance carriers by reviewing first reports of loss and supporting materials to accurately identify insurance exposure and determine applicable insurance policy

* Demonstrate critical thinking while adhering to established claims processes.

* Apply existing knowledge to assist with higher complexity claims and insurance inquiries

* Accurately respond to inquiries received from carriers and other third parties

* Demonstrate customer obsession and solid understanding of insurance policies when communicating with all partners

* Utilize strong written/electronic communication. Primary method of communication in role is electronic. Telephonic communication is minimal

Basic Qualifications

* High School Degree or equivalent

* Knowledge of US auto claims coverages

* 2+ years of auto claims management experience OR 1+ year bodily injury adjusting experience

* Proficiency with various computer operating systems

Preferred Qualifications

* Bachelor’s Degree preferred

* Claims designation obtained or in progress a plus

* Experience with bodily injury claims handling experience with a major insurance carrier

* Advanced written and verbal communication skills

* Extraordinary attention to detail

* Ability to maintain quality in a fast-paced, high volume environment

* High degree of adaptability to meet changing business needs

* Proficient in multi-tasking through various technology platforms

* Compromises when necessary in order to help the team achieve goals

* Ability to mentor members of the Claims team and serve as an insurance and claims subject matter expert

* Demonstrated ability to enhance business process in the claims environment with a high degree of complexity

Pay Details: $23.00 to $32.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance