Claims Customer Service Representative at TEKsystems

Description:

• English $18. Bilingual in Spanish $19.50.

• Will fully train on-site for the first 4 weeks (8:30am to 5pm shift) PLUS an additional 4 weeks of taking live calls on site (10:30am-7:00om OR 11:30am – 8:00pm. Will be assigned based on business needs.) prior to getting the option to go hybrid. ***Minimum of 8 weeks on site prior to the hybrid option***

○ Hybrid shift: 9:30am-6:00om OR 10:30am – 7:00pm. Will be assigned based on business needs.

***NO TIME OFF IN FIRST 8 WEEKS!***

Responsibilities:

• Will be handling about 40-50 inbound calls per day.

• The calls will be pertaining to a new homeowners claim or an existing claim.

• Will be required to answer basic questions such as: “what is the status of my claim” all the way up to claim intake which sometimes can take up to an hour.

MUST HAVE:

• At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin (experience on the phone and navigating computers at the same time)experience - NOT just retail or food service)

• Thick skin. Ability to handle difficult conversations. A lot of their callers are not very nice

• Efficient in using a windows PC computer and navigating their software system (super easy to learn)

• typing: at least 35 WPM

• Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)

• **internet connection** - will be required to train remote and work remote.

• Reliable transportation

NICE TO HAVE:

• 2+ years of call center experience

• Insurance or mortgage background

DQ'S:

• No relevant recent experience of call center or Admin

• No active internet connection (Unless they are willing to be completing in office)

• Unable to work in the office

• Poor communication skills (includes tone of voice)

• Needing time off in first 8 weeks

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

§  Time Off/Leave (PTO, Vacation or Sick Leave) 

#priorityeast

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.