Cleaning Supervisor/Account Coordinator - Imperial Cleaning

Overview:

At Imperial Cleaning, we're more than just a company-we're a family that started small and grew into one of the nation's leaders in commercial cleaning services. For over 25 years, we've been dedicated to providing exceptional cleaning services to Retail, Offices, Medical Facilities, Schools, Commercial Buildings, Financial Institutions, Municipalities, and more. Today, with over 1,000 team members, our journey continues with double-digit sales growth year after year.

When you join our family, you'll find a warm and welcoming environment where your ideas and creativity are valued at every level. At Imperial, you're not just an employee; you are part of a community that supports your growth and well-being. We pride ourselves on a supportive and inclusive culture, offering competitive compensation and benefits programs. If you're looking for a place where your contributions matter and where you can grow both personally and professionally, Imperial Cleaning is the perfect place for you. Come be a part of our thriving family-we can't wait to welcome you!

Your Key Responsibilities Will Include:

• Train and Support: Guide employees in mastering essential janitorial responsibilities, including job safety procedures. Provide guidance and training in the "Imperial Way" to support their success and ensure high-quality results.

• Plan Schedules: Organize staff schedules to ensure we have coverage for our clients at all times.

• Monitor Attendance: Keep track of custodial technicians' time and attendance to ensure punctuality and consistency.

• Manage Callouts: Handle custodial technician callouts and quickly find coverage to maintain smooth operations.

• Step In as Needed: Cover shifts or replace custodial technicians when necessary to keep everything running smoothly for our clients.

• Stay in Touch: Communicate regularly with custodial technicians to provide them with the support they need.

• Recruit New Talent: Screen candidates for custodial technician positions to keep our team strong.

• Ensure Safety: Report any accidents or injuries promptly to maintain a safe work environment.

• Supply Management: Submitting supply orders and delivering necessary supplies to ensure the team is well-equipped.

• Address Performance Issues: Resolve any custodial technician performance issues with care and professionalism.

• Be On Call: Be available for any emergency situations (may include evenings and weekends).

• Manage up: Inform the District/Regional Manager of any job-related concerns.

Key Requirements:

• Experience in the Commercial Cleaning Industry: Previous experience is a plus, but a passion for the field is essential.

• Technology Proficiency: Must be skilled in various technology systems and ready to guide custodial technicians in using these tools to enhance their efficiency and performance.

• Bilingual Skills: Must be fluent in both English and Spanish to communicate effectively with our diverse team.

• Attention to Detail and Communication: Strong skills in both areas are crucial for success in this role.

• Results-Oriented: Ability to resolve challenges and handle emergencies quickly and efficiently and at a moment's notice.

Why You'll Love Working Here:

• Supportive Culture: Thrive in a supportive and inclusive environment where every individual is respected and valued.

• Competitive Compensation and Comprehensive Benefits: We offer competitive pay and a comprehensive benefits package, including 401(k), paid holidays, paid sick leave, supplemental insurance, health insurance, vision and dental coverage, generous PTO time, floating holidays, and access to Working Advantage and Insperity Perks Plus+ to enhance your overall well-being and work-life balance.

• Company Phone: Enjoy the convenience of a company phone to stay connected and manage your responsibilities effectively.

• MetroCard Reimbursements: Enjoy the convenience of MetroCard reimbursements to make your daily commute easier and more affordable.