Clerk-Quality - PRWT Services Inc

Job Description

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.

Summary of responsibilities:
The Quality Clerk is responsible for auditing, analyzing, and reviewing processes within the department.The Quality Clerk ensures compliance to in-house specifications, standards, and good business practices. Additionally, the Quality Clerk will provide training support to supervisors.

Key Responsibilities:

• Review production and efficiency standards within operation.

• Perform random audits throughout project.

• Attend quality monitor sessions with manager and client.

• Recommend ideas to improve production standards.

• Prepare and present daily, weekly, and monthly statistical information to management staff regarding quality assurance.

• Review/recommend training of all staff.

• Monitor production goals

• Perform customer service silent monitoring sessions.

• Examines project operations for accuracy and conformity to contractual guidelines.

• Receive cross-training for all projects.

• Other duties as assigned.
  Additional Requirements:

• High school diploma or general education degree (GED).

• One to three months related experience and/or training; or equivalent combination of education and experience

• Ability to provide effective coaching and feedback to staff with ultimate goal of team success

• Ability to process and retrieve information from a computerized database

• Understanding of Microsoft Windows based software (including but not limited to Microsoft Word and Excel)

• Ability to effectively communicate in a courteous and professional service level at all times

We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.

Other details

• Pay Type : Hourly
• Required Education : High School