Client Access Specialist (Bilingual Preferred) - Oklahoma City-County Health Department
Oklahoma City, OK
About the Job
SUMMARY:
This position is located in the Operations Division within the Oklahoma City-County Health Department. The employee is primarily responsible for scheduling appointments; preparing client forms and records; entering client information into the PHOCIS program; preparing, retrieving, maintaining, and filing medical records on clients; and collecting fees from OCCHD clients. Also, the employee may be assigned to work the front reception area to greet clients and visitors, and to assist clients in locating services not offered by OCCHD. These various job duties and responsibilities may be performed for the main and satellite clinics.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
This is a summary of the duties and responsibilities commonly found within this classification. It is not meant to be all-inclusive, thus, other related activities or tasks may be assigned.
This position functions at the front line level (Tier 1) as defined by the Council on Linkages Core Competencies for Public Health Professionals. An emphasis on the following domains is important in this role:Data Analytics and Assessment SkillsCommunication SkillsHealth Equity SkillsCommunity Partnership Skills
ESSENTIAL JOB FUNCTIONS:Operating a personal computer to schedule appointments for in-house and satellite clinics.Making changes in appointments for clients or canceling appointments.Notifying clinic staff of changes.Preparing client charts and records for daily clinics.Maintaining client medical records.Numbering, labeling, sorting, opening, closing and updating client's medical records.Retrieving medical records of clients scheduled for the various clinics for the next day.Interviewing clients to determine program eligibility according to income guidelines.Preparing and printing various forms.Receiving and storing certification and paperwork.Collecting cash or check payments for services rendered.Balancing daily cash receipts with records.Issuing refund payments.Compiling and generating computer reports.Receiving, screening and directing incoming telephone calls.Completing required training in support of duties and responsibilities of this position..Driving to off-site locations to perform job duties as needed.Translator in the designated language for clinical services and assisting clients with Medicaid applications.At the direction of OCCHD Chief Executive Officer and Public Health Officer or designee, the employee will be assigned a variety of specific job duties and responsibilities as a member of the OCCHD Emergency Preparedness and Response Program Team (i.e., Bioterrorism Response Program). Also, as a member of the OCCHD Emergency Preparedness and Response Team, the employee is required to complete all necessary responder training and may be designated as a member of the first-responder team.In accordance with our designation of a PHAB Accredited health department and explicit commitment to a culture of continuous quality improvement, employees will receive Quality Improvement (QI) training deemed necessary by their supervisor.
QUALIFICATIONS/REQUIREMENTS:High school diploma or GEDValid Oklahoma driver license requiredAbility to translate verbally or in writing English to Spanish or Spanish to English preferredLEVEL 1 - one year of public contact experience, pay grade 5, $1,200 semi-monthlyLEVEL 2 - two years of public contact experience, pay grade 6, $1,294 semi-monthlyLEVEL 3 - three years of public contact experience, pay grade 7, $1,397 semi-monthly SKILLS AND ABILITIES:Skill in operating a personal computerAbility and willingness to maintain confidentialityAbility and willingness to communicate with persons of diverse backgrounds both orally and in writing using tact and diplomacyAbility and willingness to follow established policies and proceduresAbility and willingness to develop and maintain effective working relationshipsAbility and willingness to follow safe working practices and proceduresAbility and willingness to assume responsibility for work productAbility to translate verbally or in writing English to Spanish or Spanish to English WORKING CONDITIONS:Primarily indoors in climate controlled buildingNo smoking or use of non-smoking tobacco products is allowed at anytime while conducting agency business or in agency vehiclesNo use of cell phones or the use of electronic wireless communications devices used to write, send or read a text-based communication while driving a motor vehicle on agency businessMay be subject to sitting and/or standing for prolonged periods of timeMay be exposed to prolonged glare from a computer monitorOSHA category: performs tasks that involve no exposure to blood, body fluids, or tissues PHYSICAL REQUIREMENTS:Arm/hand steadiness and digital dexterity enough to use equipment such as personal computer, ten-key, typewriter, fax machine, etc.Vision enough to read computer printouts, hand- or machine-generated documents, etc., as well as print on a computer monitorSpeech and hearing enough to communicate with others, both via telephone and face-to-faceFlexibility to bend, stoop, and pull to perform tasks such as filing documentsFlexibility and strength enough to lift and move equipment and supplies weighing up to 35 poundsAbility and willingness to be fitted for and wear a HEPA filter mask WORKING RELATIONSHIPS:
This position is located in the Operations Division within the Oklahoma City-County Health Department. The employee is primarily responsible for scheduling appointments; preparing client forms and records; entering client information into the PHOCIS program; preparing, retrieving, maintaining, and filing medical records on clients; and collecting fees from OCCHD clients. Also, the employee may be assigned to work the front reception area to greet clients and visitors, and to assist clients in locating services not offered by OCCHD. These various job duties and responsibilities may be performed for the main and satellite clinics.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
This is a summary of the duties and responsibilities commonly found within this classification. It is not meant to be all-inclusive, thus, other related activities or tasks may be assigned.
This position functions at the front line level (Tier 1) as defined by the Council on Linkages Core Competencies for Public Health Professionals. An emphasis on the following domains is important in this role:Data Analytics and Assessment SkillsCommunication SkillsHealth Equity SkillsCommunity Partnership Skills
ESSENTIAL JOB FUNCTIONS:Operating a personal computer to schedule appointments for in-house and satellite clinics.Making changes in appointments for clients or canceling appointments.Notifying clinic staff of changes.Preparing client charts and records for daily clinics.Maintaining client medical records.Numbering, labeling, sorting, opening, closing and updating client's medical records.Retrieving medical records of clients scheduled for the various clinics for the next day.Interviewing clients to determine program eligibility according to income guidelines.Preparing and printing various forms.Receiving and storing certification and paperwork.Collecting cash or check payments for services rendered.Balancing daily cash receipts with records.Issuing refund payments.Compiling and generating computer reports.Receiving, screening and directing incoming telephone calls.Completing required training in support of duties and responsibilities of this position..Driving to off-site locations to perform job duties as needed.Translator in the designated language for clinical services and assisting clients with Medicaid applications.At the direction of OCCHD Chief Executive Officer and Public Health Officer or designee, the employee will be assigned a variety of specific job duties and responsibilities as a member of the OCCHD Emergency Preparedness and Response Program Team (i.e., Bioterrorism Response Program). Also, as a member of the OCCHD Emergency Preparedness and Response Team, the employee is required to complete all necessary responder training and may be designated as a member of the first-responder team.In accordance with our designation of a PHAB Accredited health department and explicit commitment to a culture of continuous quality improvement, employees will receive Quality Improvement (QI) training deemed necessary by their supervisor.
QUALIFICATIONS/REQUIREMENTS:High school diploma or GEDValid Oklahoma driver license requiredAbility to translate verbally or in writing English to Spanish or Spanish to English preferredLEVEL 1 - one year of public contact experience, pay grade 5, $1,200 semi-monthlyLEVEL 2 - two years of public contact experience, pay grade 6, $1,294 semi-monthlyLEVEL 3 - three years of public contact experience, pay grade 7, $1,397 semi-monthly SKILLS AND ABILITIES:Skill in operating a personal computerAbility and willingness to maintain confidentialityAbility and willingness to communicate with persons of diverse backgrounds both orally and in writing using tact and diplomacyAbility and willingness to follow established policies and proceduresAbility and willingness to develop and maintain effective working relationshipsAbility and willingness to follow safe working practices and proceduresAbility and willingness to assume responsibility for work productAbility to translate verbally or in writing English to Spanish or Spanish to English WORKING CONDITIONS:Primarily indoors in climate controlled buildingNo smoking or use of non-smoking tobacco products is allowed at anytime while conducting agency business or in agency vehiclesNo use of cell phones or the use of electronic wireless communications devices used to write, send or read a text-based communication while driving a motor vehicle on agency businessMay be subject to sitting and/or standing for prolonged periods of timeMay be exposed to prolonged glare from a computer monitorOSHA category: performs tasks that involve no exposure to blood, body fluids, or tissues PHYSICAL REQUIREMENTS:Arm/hand steadiness and digital dexterity enough to use equipment such as personal computer, ten-key, typewriter, fax machine, etc.Vision enough to read computer printouts, hand- or machine-generated documents, etc., as well as print on a computer monitorSpeech and hearing enough to communicate with others, both via telephone and face-to-faceFlexibility to bend, stoop, and pull to perform tasks such as filing documentsFlexibility and strength enough to lift and move equipment and supplies weighing up to 35 poundsAbility and willingness to be fitted for and wear a HEPA filter mask WORKING RELATIONSHIPS:
Source : Oklahoma City-County Health Department
