Client Care Manager (Short Hills/Millburn) - Homewatch CareGivers of South Orange

Position Summary and General Purpose:

Homewatch of South Orange is the premier provider of private home care services in Essex, Union, and Morris Counties.  We pride ourselves on providing a high touch customer experience.  We specialize in providing compassionate live-in and hourly care.  Each client has a designated Care Team comprised of registered nurse, social worker and caregiver(s).  We provide relief and assurance to family members who know that their loved ones are happy, safe, and cared for. 

We are seeking a full-time Client Care Manager (Social Worker) to join our family.  The ideal candidate will have community roots in Short Hills/Millburn (Essex County). 

You will be responsible for handling leads (intake calls), meeting with potential clients, and once onboarded acting as the main point of contact for the client, family members, or client representatives communicating all schedules changes.  You will be required to communicate any changes to the client’s schedule or condition in real time to the Client Service Team.  You will be expected to establish a rapport with Caregivers and learn their skillset so you can properly match them to your clients.  The ideal candidate will be known in their community and have relationships with key facilities.  In order to succeed in this role, the candidate must possess a can-do attitude, be able to multi-task, and must collaborate effectively with their peers.

Essential duties and responsibilities include the following:

Marketing:

·         Build relationships with referral sources to grow revenue where appropriate

·         Build relationships within the community to grow revenue where appropriate

·         Community & Facility Support as requested

Client Service-Case Management:

·         Handles and validates initial leads (intake calls)

·         Schedules in person visit with potential clients to assess their needs

·         Responsible for sending and executing the service agreement

·         Build rapport with assigned clients, family members, and or client representatives  

·         Acts as the primary contact for the client/client representative, communicates all schedule changes to the clients in real time

·         Resolves all client issues in real time

·         Communicates in real time any changes to the client’s schedule or condition to the client service team

·         Get to know Caregivers and make recommendations to the scheduling team in the matching process

·         Coordinates Registered Nurse visit and first day of service

·         Plays an active role in weekly client service meeting

·         Responsible for being part of on-call weekend rotation (every 5 weeks) and once during the week 

·         Play a role in interview caregivers

Education & Requirements:

Minimum: Licensed Master of Social Work (MSW) required, Licensed Clinical of Social Work (LCSW) preferred.  At least 2 years of clinical experience, must be fully vaccinated against COVID-19. 

Experience & Qualifications:

• Must be skilled at establishing rapport and providing consultative customer service
• Have community roots in Short Hills/Millburn to help grow the business
• A winning smile and “can do” attitude
• Strong oral and written communications skills-articulate, courteous and friendly

• Attention to detail and ability to work in a fast-paced environment
• Intermediate computer skills in Microsoft Office products

We offer:

• A family friendly/flexible working environment
• Benefits after 90 days
• IRA Saving Program
• Generous PTO
•  Weekly free lunch
• Office closes at 4 on Friday’s